Job Description
Our client is the largest privately owned motor group in Europe. From their base in Milton Keynes, they supply businesses throughout the country with highly efficient fleet finance and management solutions for their company cars and vans.Despite the challenging market conditions of recent years, they have maintained an impressive rate of organic growth by providing customers with an irresistible combination of reliability, ingenuity and value for money. Their financial strength, their scale of infrastructure and their high calibre systems provide them with an enviable platform for growth, but it is their people that have delivered the goods.Customer focus is a much-used cliché that is so rarely delivered, but the culture of their business really does encourage enthusiasm, initiative and a genuine desire to deliver the extra mile in customer service.The ability to stand out from the crowd in this way is seen as fundamental in their plans to expand the business to the next level.Exciting graduate role to act as first port of call and provide support and delivery of services to clients, drivers, and the Sales team.Duties and ResponsibilitiesDealing with incoming Daily Rental customer enquiries by telephone and emailCalculating quotations for customersArranging vehicle rental bookings for customers according to their personalised procedures via our central reservations departmentMaintaining detailed and accurate records of all hiresContacting customers for rental extensionsChecking Accident Management logged Daily Rentals and chasing for updates where applicableObtaining mileage readingsMaintaining accurate P11D information for each rentalMaintaining accurate MID information for selected customersProducing specific reports for customersArranging vehicle termination via our central reservations departmentManaging and processing damage claims with third partiesProcessing traffic violation and parking charge finesAccurately checking purchase invoices/credit notes received from our supplier(s) and querying charge where necessaryAccurately producing sales invoices/credit notes to our customersHandling complaints according to company polices & proceduresHandling general customer service inquires via the telephone and emailAct as ambassador for the company on all external or internal reviews or meetings with customers and/or suppliersProvision of comprehensive support to our field sales managersSkills RequiredDegree EducatedFlexible approach, highly self and team motivated with the ability to build effective internal and external relationshipsConfident, proactive, and dynamic, with a can-do attitude, enthusiastic with high level of energyExcellent organisational and prioritisation skills, delivering a systematic, controlled approach, with excellent attention to detail and can work to timely deadlinesAbility to learn effectively and follow through applying problem solving techniquesGood interpersonal, communication, verbal, and written skillsAbility to contribute effectively in a fast paced, changing environmentComputer literate on all Microsoft Packages and In-house applicationsHaving a “Can Do” approach to all enquiriesTeam PlayerBasic mathematical knowledge and skills.Employee Interest Free Loan,VDU- Eye Care Scheme,Cycle to work SchemePanto ticketsHOLIDAY: 25 days holiday plus the 8 bank holidaysVacancy Availability: Immediate start subject to satisfactory CRB check and referencesHEATH & SAFETY: No current issues to report on site, Immediate start subject to satisfactory CRB check and referencesPlease complete the below web submission form and a consultant will be in touch soon. #J-18808-Ljbffr
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