Job Description
Our client is the largest privately owned motor group in Europe. From their base in Milton Keynes, they supply businesses throughout the country with highly efficient fleet finance and management solutions for their company cars and vans.Despite the challenging market conditions of recent years, they have maintained an impressive rate of organic growth by providing customers with an irresistible combination of reliability, ingenuity, and value for money. Their financial strength, their scale of infrastructure and their high calibre systems provide them with an enviable platform for growth, but it is their people that have delivered the goods.Customer focus is a much-used cliché that is so rarely delivered, but the culture of their business really does encourage enthusiasm, initiative, and a genuine desire to deliver the extra mile in customer service.The ability to stand out from the crowd in this way is seen as fundamental in their plans to expand the business to the next level.Exciting graduate role assisting with the successful implementation of and ongoing administration of any new customer account, meeting timelines and budgetary requirements. Undertaking daily tasks relating to ongoing projects, following established processes, and communicating with the internal teams, clients, and senior management. Ultimately ensuring each task is completed with all contractual/agreed obligations and service expectations adhered to.Additionally, working with 3 rd
party supply partners to achieve a comprehensive understanding of their product range and assisting the sales team to successfully implement and administer the desired product/service.JOB FUNCTIONThe position of Resource Executive is a key role and involves dealing with the ongoing/daily tasks of the outsourcing and implementation team.Work with the Sales Resource team to collate and prepare data for presentations by the Sales Team and act as a consultant on said data.Liaise with the sales team/sales resource team to identify missing data then liaise with the sales team/client to gather said data and upload to central database.Follow established processes for updating variable information on a systematic basis complete with robust audit trail and suggest/implement improvements on authority from the Sales resources Manager.Achieve Key Performance Indicators (KPIs) where specifically required in conjunction with the sales team.Generate management reports for agreed KPIs and ensure these are systematically produced, monitored, and delivered.Develop and continually enhance the policies, systems, and procedures necessary to effectively plan, monitor and record the implementation process and the day to day running of an outsourced account.Liaise with staff in all departments to ensure that all necessary implementation action requirements are advised in good time together with respective completion time lines.Liaise with all third-party service providers to ensure that all necessary implementation action requirements are advised in good time together with respective completion time lines.Track progress of implementation action requirements and ensure that all time line commitments are met. Resolve any delays promptly and efficiently and escalate any issues that may jeopardise our service levels and targets to the Sales Resources Team/Sales Resources Manager.Ad hoc project management in relation to client needs within specified timelines.Skills RequiredDegree educatedTarget focused and can professionally deliver results working closely with colleagues at all levels of the business and supply partners in a sensitive and professional mannerA self-starter who can be responsible for their own output and efficient when working unsupervised.The desire to undertake continuous professional developmentAn enthusiastic team player with the ability to work independentlyAn entrepreneurial approach and a commercial mind-setPositive, enthusiastic, energetic, flexible with a ‘can do’ attitudeApproachable, open. and honestAbility to adapt to changing situations within a fast-paced environmentCommitted, conscientious and hard workingResourceful with strong attention to detail and excellent problem-solving skillsFirst class interpersonal skills and strong communication skills with stakeholders at all levelsHigh level of numerical understanding, preferably knowledge of how leases are quotedAble to work with large sets of dataHighly IT literate with relevant Microsoft office experience, particularly Excel, Word, and OutlookRelevant fleet industry/motor industry experience – desirableEmployee Interest Free Loan,VDU- Eye Care Scheme,Cycle to work SchemePanto ticketsHOURS OF WORK: Monday to Friday 9.00 – 17.30 (37.5 hours per week)HOLIDAY: 25 days holiday plus the 8 bank holidaysVacancy Availability: Role to start April 2024 subject to satisfactory CRB check and referencesHEATH & SAFETY: No current issues to report on sitePlease complete the below web submission form and a consultant will be in touch soon.
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