Job Description
Job DescriptionAbout usFood waste is a $1 trillion problem - costing the world over 1% of global GDP. We're dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 70 countries around the world supported by our offices in London, Dubai, Shanghai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.Winnow's clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry. You can read more about it on our website and this article in Forbes.Other recent accolades saw Winnow awarded a winner of Impact 50's most impactful companies to work for. You can read more about it here.We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission:Equal parts head and heart. We're both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term.Bravely honest. With each other, that means we're a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don't think they're achieving their goals, whether they be environmental or financial.People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We're breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience.Bound by food. We're a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food.Hungry and humble. Our product is revolutionary, our people are impressive, and we're hungry for change. But, we're just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey.People and planet positive. We're caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we're also committed to actively reducing our own footprint while doing so. We're leaving the planet and its people better off than we found them.This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.About the operations teamThe Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal - successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale.The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives.Our Operations team consist of over 27 colleagues who are based in London, Dubai, Singapore and Chicago.About the roleThis is an exciting opportunity for a Client Success Executive to play an instrumental role on implementing our technology in our growing markets in Europe. This role might suit someone looking for their first permanent opportunity, or equally a second jobber wanting to build on some work experience they have gained already.If you are a driven, bi-lingual, entrepreneurial candidate with strong problem solving skills who is excited about supporting exciting projects and delivering outstanding results, we would love to hear from you.This role will involve regional and international travel. You should be comfortable to spend around 25% of your time travelling.Key objectivesAs a Client Success Executive, you will be helping our clients on-board, implement, drive food waste reductions and sustain change through our technology:Build exceptionally strong relationships with clients ensuring they are bought in to making the Winnow system successful;Manage the process of smoothly onboarding customers, train multi-disciplined teams to use Winnow both in person, in central training locations and remotely;Keep clients engaged by working with them to ensure their waste reduction targets are met through monitoring site performance and using Winnows' insightsProactively analyse client reports and troubleshoot with the client where neededManage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessaryIdentify opportunities to improve processes, customer's experience and productSupport our front line tech and customer support team with clients enquiries where requiredRequirementsEducation and experienceYou are likely to be degree educatedYou are likely to have work experience within the hotel or hospitality industry, ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacityYou have an advanced business level in English/German or English/French and Spanish (other languages also welcomed)You will ideally have an intermediate level of Excel and working knowledge of Word and PowerpointBenefitsCompetitive base salaryEligible for Customer Success discretionary bonus schemeCompany stock options packageMatching pension scheme2 Wellness hours per month plus a £48 gross monthly wellness allowance25 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leaveCompany part-funded private health insurance and eyecare allowance Life insurance (3 times base salary)Employee Assistance Programme - 24/7 helpline for your wellbeingLearning and development allowance of £300 annuallyCycle to work schemeHybrid way of working - we're all in the office on Tuesdays and ThursdaysCompany provided breakfast & snacks on office daysEarly Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by thenGreat office space in central London and a great working environmentYou will love what you do - waking up every day solving one of the biggest social problems of our generation - food wasteCommitted team members with broad experience who share a common passion to build a world class business #J-18808-Ljbffr
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