Team Leader

Team Leader WHSmith Milton Keynes RailContract Type: PermanentWorking hours: 39 hours per week working any 5 out of 7 days including weekendsAs a Team Leader in our Milton Keynes Rail store, youll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.What being a Team Leader is all about?

Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.Supporting our colleagues in an environment where everyone feels valued and welcome.Creating a sense of pride within the store to ensure we are operating safely and legally.

Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPIs such as ATV. Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.Flexibility of approach that will allow you to support other stores in the area when needed.Ability to build strong relationships and communicate clearly and effectively.Experience of supporting employee training and development, and motivating teams to deliver their best.