Job Description
Are you passionate about Customer Service and see an apprenticeship as a great route to enhance your experience? Do you have great communication skills? Want to play a part in helping customers on their journey to carbon-free motoring?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution.
From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.
We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.
What does the role involve?
As a Customer Service Apprentice, you'll work towards a Level 3 Business Administration apprenticeship qualification. 20% of your working week will be fully dedicated to off the job learning so you'll have plenty of opportunity to work towards your qualification and projects. In addition to your apprenticeship studies, you'll receive industry-leading training through our Customer First programme and our accredited EV (electric vehicle) Academy. Working as part of a small team, you'll use your newly-gained knowledge and skills to delight customers whilst helping with a wide variety of queries and requests.
Our office is based in Newbury where you'll spend your first few weeks full-time whilst undertaking your initial induction. After that you'll be able to choose from working in the office full-time, or opting for hybrid working where you can split your week between the office and working from home.
Some of your key duties will include:
Interacting with customers by phone and email
Resolving customer queries where possible in the first call or email
Liaising with specialist teams where needed
Beyond this, you'll put your qualification to good use and continue to grow your career at Novuna through development conversations with your Team Leader. This could include higher level apprenticeship qualifications, joining our mentoring programming, taking part in our award winning Aspire Leadership course, and much more.
What are we looking for?
We'd like you to be able to demonstrate:
Good written and verbal communication skills
You are IT literate and comfortable learning new systems and processes
The ability to work on your own initiative
You can adapt to change quickly and positively
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
Our offer to you includes:
Up to 13% annual bonus, linked to company and individual performance
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Up to 10% employer pension contribution
Flexible benefits options such as cycle to work, discounted personal finance and insurance
What's the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.
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