Job Description
Level 3 Customer Service Specialist Apprenticeship
Salary - £18,500 per annum - Brighton Office Based
Join Camp Beaumont, part of Inspiring learning family based in the heart of Brighton's vibrant city centre. Our family of brands delivers transformative educational experiences for groups of all ages - unlocking potential, sparking joy and creating memories that last a lifetime. As a company, we promote from within, developing our staff’s skill set with quarterly reviews.
As our Customer Service Apprentice, you will report to our Customer Experience Team Leader and respond to customer questions, resolve complaints; track and analyse customer feedback to identify gaps; and recommend strategies to strengthen customer experience metrics. You will collaborate with internal stakeholders, such as sales, marketing, and product development, to continually enhance customers' experiences.
Why join the Level 3 Customer Service Apprenticeship?
- Become an expert in customer service and receive a level 3 award whilst you earn.
- 80% on the job working / 20% off the job learning with our training provider Skern Training & Skills
- Progress into a Customer Experience Expert, with the opportunity to train staff and develop your skill set.
What you'll be doing:
- Take ownership of the customer experience during the booking process.
- Be an expert in our product and culture – communicating that clearly to our customers.
- Proactively develop and maintain an in-depth knowledge of all products, competitors, market trends and developments within the education arena.
- Provide exceptional customer service and guidance to CB bookers.
- Ensuring prompt answering of phone calls and emails in line with agreed SLA’s
- Bookings to be taken over the phone where necessary with customers directed to the booking system to make payment.
- Movement of customer bookings in line with our Terms and Conditions
Why join Camp Beaumont I hear you say?
- Pay increase to full-time salary after 12 months.
- 25 Days holiday, plus 8 Bank Holidays
- Flexible working and fun offices to work in Brighton North Lanes Area.
- Perk Box employee rewards and benefits platform (Free coffee, Greggs and store discounts)
- Wage stream - Financial well-being for frontline teams (Get paid early)
About you:
- Proven customer service Administration skills from a client-driven environment.
- Experience of working with a travel and/or logistics background would be advantageous. But not essential.
- Excellent communication skills – written and oral.
- A willing and flexible approach with a ‘can do’ attitude.
- Good organisational skills and ability to use own initiative.
- Ability to remain calm when under pressure.
- Ability to work as part of a team.
- Understanding of office IT products including MS Word, Excel & Outlook.
- Willingness to develop and learn new skills.
- An enhanced DBS check will be required.
Working Hours:
You will be working Monday to Friday from 08:30 am – 17:00 pm with 1 Hour unpaid Lunch Break. The role is an Office Based role working 5 days per week in the office.
About Camp Beaumont:
With up to 40 great camps based across London and the Home Counties, we make sure children are cared for in a safe and happy environment, while trying new activities and making new friends! We’ve been caring for children for over four decades and continue to offer an excellent childcare service for parents over the school holidays. All our camps are fun-filled, and we’re experts in making the school holidays extra special.
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