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EC Outsourcing Creating 350 Call Centre Jobs In Sunderland

22 Oct 2021

EC Outsourcing Creating 350 Call Centre Jobs In Sunderland

EC Outsourcing (ECO), a customer services specialist is creating 350 new full or part time call centre jobs in Sunderland.

ECO, already based in the North East, has won new contracts such as the Electricity Supply Board in recent months. It now needs to expand its headcount in order to keep up with demand for its services.

The company already boasts clients including Virgin Media, Buzz Bingo, Octopus Energy and Shell Energy.

ECO already employs 450 members of staff but will increase that to around 800 employees after it fills the vacancies at its new base at Solar House on the Doxford International Business Park in Sunderland.

The company then says it could further increase its headcount to over 1,200 in the coming years.

Not all employees of ECO will work from the office, however, since the company will be encouraging around 300 people to work from home.

Announcing the expansion plans, the chief executive officer of ECO, Phil Westoby, said: “We’ve won a number of significant projects that mean we are in a position to expand the business quickly, with an additional office that will become our customer service focused hub, creating new jobs and opportunities for local people.”

“The additional space will allow us to focus the teams in Sunderland and Boldon on customer service and sales functions respectively, with some home-based staff able to work flexibly.”

“We have built a culture and work ethic that I am really proud of, and our office space is key to that. It’s a business where people stay and grow with us, and a key part of that is the environment we create in the office spaces we have.”

“I’m really pleased that, for those that need it, we can offer home-based working, but for those who want to be in a more dynamic working environment, they can be based in our centres,” added the ECO CEO.

The leader of Sunderland Council, Graeme Miller, welcomed the announcement, saying: “We have a proud track record of attracting investment into Sunderland in financial, professional and business services, and this latest announcement of 350 new jobs follows a string of additional new roles created by businesses including Barclays and Bellway.”

“We’re thrilled to welcome ECO to the city, creating more jobs and opportunities for local people,” added Mr Miller.

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