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Just Eat Creating 1,500 Customer Service Jobs In Sunderland

26 Aug 2021

Just Eat Creating 1,500 Customer Service Jobs In Sunderland

Online food order and delivery firm Just Eat is creating 1,500 new customer service roles in Sunderland.

The takeaway specialist is cancelling its contracts with customer service workers in India and Bulgaria in a bid to bring more roles in-house.

Just Eat have already hired 300 customer service staff in Sunderland and say that they have already seen an increase in customer satisfaction.

The company’s new facility is at Houghton-le-Spring in Sunderland and Just Eat will invest £100 million in the North East region over the next five years.

The office space covers around 20,000 square metres, and, when complete, will feature a catering area, lounge and gym.

As well as working from the new Sunderland base, members of the customer service team will also work from home as part of a hybrid model, for at least part of the time.

Announcing that the jobs would be coming back to the UK, Andrew Kenny, Just Eat UK’s managing director, said: “Our experience of operating this model across numerous other geographies around the world shows that the overall service that we provide to both our customers and restaurants increases very meaningfully. We’re already seeing a very material increase in customer satisfaction scores from the agents that we already have in Sunderland.”

“We absolutely believe in the role that the office environment plays in our culture and in driving innovation as we move forward. But equally, we don’t want to move fully away from some of the more positive aspects that working from home has brought to people’s personal lives and family lives,” added Mr Kenny.

The leader of Sunderland City Council, Graeme Miller, welcomed the announcement, saying: “We’re thrilled to have supported Just Eat to make its move to Sunderland, joining a dynamic business community and creating jobs and opportunities for people across the city.”

“We’re very proud of what Sunderland offers as a place to do business, and it is vindication of that offer when brands like Just Eat are drawn to the city,” added Councillor Miller.

You can find out more about jobs and careers at the food order firm by visiting our company profile for Just Eat.

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