employment 4 students - The UK's most visited student jobsite

Menu

This job is no longer available, please Click here to find other similar vacancies.

Apprentice - Deskside Support Engineer

FDS
Pay: 10,200 - 10,200
Location: Sunderland Sunderland Bahamas
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E05156303
Engineering 2022-08-09 2022-08-23

Job Description

Apprentice - Deskside Support EngineerSunderland, DurhamSalary: starting at £10,200 increasing in 2nd yearAre you enthusiastic with a genuine passion in solving IT issues and empathetic to customer needs and requirements? Willing to learn and grow within FDS and our parent company DXC? If so, here at FDS we may just have the perfect opportunity for you!!As part of our FDS apprentice programme you will be enrolled on an Infrastructure level three Apprentice programme with the option of moving to higher level qualifications. The apprentice programme runs for a twenty-four-month period with a genuine opportunity to secure a permanent role within FDS or DXC upon its successful conclusion.The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include providing end user workplace support through a mixture of remote tools, telephone assistance and deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs.Hours of work will be Monday to Friday between 08:00 - 18:00, 37.5 hrs per week (45 minutes for lunch).The successful candidate will need to undergo security clearance prior to starting the apprenticeship.The ideal candidate will be:- Able to work well in a team- Demonstrate the ability to methodically work through issues- Able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills- Able to work within challenging SLAs- Able to process knowledge articles and working instructions- Comply with Company Procedures- Comply with Company Health & Safety Regulations- Always seen to be helpful when dealing with clients and within the team, and display professionalism and patience when offering advice and support- Comfortable completing a certain amount of administration that includes updates in Service Now and AVS- Able to support all levels of staff including VIPs on the accountBenefits of completing the course:- Clear and defined career path- Mentoring and support from experienced people within the business- Structured training and support that you’ll need to develop an excellent career- Valuable hands-on expertise- Opportunity to secure a permanent company position after successful completion of the two-year program- Year one will mainly consist of an intense training program which is structured. Over the rest of the period the training will be flexible- Access to a large library of courses and accreditations to help further your skills and development- Broad range of benefits available from Pension Scheme, Life insurance and health insuranceThe following skills would be advantageous:- Good communication skills- Personal learning and thinking skills- Functional skills in English- Functional skills in Maths- Functional skills in ICT- Knowledge of Android & iOS platforms for both smartphone and tablets- Self-Starter, able to work proactively whilst unattended, punctual, reliable and conscientiousApply now via the apply button shown for consideration!By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Apply Now

Enter your email address and we'll email you jobs like this!