Job Description
Guest Service Manager - Welcome Break
RAMADA BRISTOL WEST, Gordano M5 Services (Jct 19), Portbury, Bristol BS20 7XG26,000Fantastic benefits and discounts, subsidised meals, free parking & great career opportunitiesAre you a friendly, welcoming person? Ready to join a hard-working hotel team and build a career? If this sounds like you, you could make a fantastic Guest Service Manager at our Ramada Hotel.As a Guest Service Manager, youll work as part of the reception team and will play a key role in ensuring the effective running of the reception, ensuring standards and procedures are adhered to along with the compliance of operational and finance procedure and controls. You will be fanatical about delivering high standards and motivate the team to excel in looking after our guests from check in to check out. You will ensure the team are trained to ensure the team and the guests are safe and well looked after. You will also manage poor performance to continually raise the standard of the reception and the guest experience. You will also be a good communicator who understands the importance of cross / inter- departmental communication and regularly review guest reviews and feedback to improve service levels. You may also need to deputise in the absence of the General Manager.It's fast-moving, fun and rewarding and in return for giving our guests great experience, we'll support you on your own career journey. We offer bespoke training and exciting career paths. Work hard and you'll go far.Qualities we look for in a Guest Service Manager:- Passionate about delivering great customer service.A good people manager who can motivate others and lead by example.A true multi-tasker able to juggle a range of tasks.Business-minded and focused on delivering profitable sales growth.Ambitious to develop your management career.A good communicator
- Competitive salary
- 30 days holidaySubsidised mealsContributory pension (after 3 months)Structured career path and bespoke trainingFree on-site parkingGenerous discounts on hotel rooms for you and family members
Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.
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