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Customer Contact Colleague Apprenticeship

Curve Group Holdings Ltd
Pay: £20500 - £20501/annum
Location: Solihull Solihull United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E05117345
Customer Service/Call Centre 2022-06-26 2022-07-14

Job Description

Customer Service Advisor ApprenticeshipLocation: SolihullPermanent, Full Time_____________________________________________A bit about us:At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.We're here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.We care about making a positive impact for our colleagues, customers, partners and the wider community. That's why we live by our values of we're positive, we're brave and we own it.The Role:As an Apprentice Customer Contact Colleague, you will be given full training, plenty of support and lots of great opportunities! By the end of training, you will be responsible for answering inbound calls from customers, answering a variety of questions regarding their finance plans and coming to the best solution for the customer.This will be a Customer Service level 2 apprenticeship, studying for the Customer Service qualification with Birmingham College.Key Responsibilities:Speaking with customers over the phone via inbound callingEmpathising and engaging with customers, getting them to tell their story and explain their situationTo deliver a professional and consistent level of customer serviceProvide telephone-based support and guidance to customersKeeping internal systems up to dateSkills & Attributes:Ability to empathise and actively listen to customersPrevious experience in customer-facing rolesAbility to communicate with customers clearly and confidently over the phoneAbility to prioritise and organise workloadIT Skills Could this be you?BNP Paribas Personal Finance believe it's a positive attitude and passion to make things happen that matters most.What's in it for you?As well as working for a Top Employer UK 2022 and being part of a team that changes customer's lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. Not to mention the all-important 20 days holiday + bank holidays each year to enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more, as well as monthly awards with plenty of opportunities to win vouchers and prizes. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: https://www.(url removed)/playlist?list=PLQUzrPfMI6WNvADKdIPqN9PpY9vjjswdQ or follow this link to learn more about careers at BNP Paribas Personal Finance: www. Equal Opportunities DisclaimerBNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation

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