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ICT Service Delivery Apprentice

CV-Library Ltd
Pay: On application
Location: Clyst Saint George Topsham United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E05116220
Adventure 2022-06-25 2022-07-02

Job Description

We are looking for an enthusiastic individual who can offer excellent customer service and ICT support to employees to join the Devon and Somerset Fire Service ICT team.ICT Service Delivery ApprenticeBased at Service Headquarters, Clyst St George, ExeterFull Time, 37 hours per week including day release to Exeter CollegeCommencing salary £16,682 per annum £8.65 per hour) based on a Grade 3Closing Date: 11:59pm on Wednesday 6 July 2022Please Note: Applicants must be eligible to work in the UKThe Apprenticeship is an IT Communications Technician (Advanced) course commencing with Exeter College in September 2022 studying a range of ICT discipline.An opportunity has arisen for an enthusiastic individual who can offer excellent customer service and ICT support to employees to join our ICT team. A sound knowledge of IT is necessary as is an eagerness to take your technology skills to the next level. Primarily based on the ICT Service Desk, you will also have the opportunity to work across three other teams within ICT Service Delivery.The Service Delivery function of the ICT Department includes the Service Desk, Second Line, Hardware and Software Development support. The department supports 2000+ employees, 800+ Windows PCs and 150+ servers in a virtualised environment.About the ApprenticeshipThe IT Services that are supported include Comms (fixed & mobile telephony, radios, alerters and pagers); Infrastructure, Networking, Data Platforms, Printing, IT & Buildings Security, Standard Business Applications (Finance, HR etc) and Specialist Business Applications (Fleet, Fire Safety and Command & Control etc).Working as member of the Service Desk Team which acts as a first point of contact for all employees reporting IT Incidents and making requests you will be involved in the fast pace of the environment within weeks.Whilst working with the Second-line Team you will assist the Subject Matter Experts with the installation, maintenance, configuration and development of applications and services. One day you could be configuring smart phones, another assisting with database back-ups prior to a system upgrade and the next fixing a software fault with a Mobile Data Terminal on a fire engine.The Hardware Team will provide exposure to projects such as the desktop and laptop replacement programme, as well as various other tasks such as replacing Raspberry Pi’s or carrying out battery upgrades. Working with hardware team will often require accompanied travel across the two counties that we support.We are looking for the following skills and personal qualities*    Evidence of real enthusiasm for IT*    A confident communicator*    A passion to learn about IT*    Someone who thrives in a hands-on environment*    Ability to work well as part of a team as well as on their own*    A self-starter who is able to follow instructions and complete tasks*    Willingness to learn from others and request help when requiredWe also require a minimum of 4 GCSEs A-C including Maths, English & ICT or Computer Science or equivalent.How to apply for the ICT Service Delivery Apprenticeship:If you have the skills and experience required for this position, click “apply” today and you will be directed to the company website where you will be able to find out more.As a Service and as individuals:*    We are proud to help*    We are honest*    We are respectful*    We are working togetherDevon & Somerset Fire & Rescue Service recognise the vast diversity of the local communities that we serve and aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values, to consider working for us

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