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Customer service apprenticeship

Pay: £12675/annum
Location: London London United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E05101627
Customer Service/Call Centre 2022-06-10 2022-07-14

Job Description

City SprintCustomer Services Apprenticeship.OverviewAs a Customer Services Apprentice, you will be dealing primarily with people is a varied, exciting, and sometimes challenging day job. So, this role is most suited to applicants who love interacting with people and relish the opportunity to tackle a challenge head-on, and enjoy that great feeling when they resolve it!Working week 42.5 hours a week ( Mon to Fri 9 - 5:30) Total hours per week: 42.5Weekly wage: £12,675.00A successful Customer Services Apprentice will ensure our customers get the best experience when dealing withus, we need our Customer Services Apprentice to be compassionate and able to empathize with our (and if allgoes to plan, YOUR) customer, whilst managing their expectations and resolving any issues they face.-Always manage all direct communications relating to designated driver workload courteously and efficiently in line with Network Utilisation rules.-Proactively manages and resolves direct customer, courier, and control queries by effectively communicating with other departments.- A good understanding of what good customer service looks like.-Ensures all in-house systems are updated accurately and in a timely manner by program CityTrak and X-Despatch 3.-Learn our internal policies and procedures, including any complaints processes and customer policies that are relevant to the role.-Learn CitySprint’s systems, equipment, and technology to meet the needs of your customers.-Excellent verbal and written communication.-Pleasant and friendly telephone manner at all times with both internal and external customers.-Excellent organizational and prioritization skills and the ability to work effectively in a fast-paced environment.-The ability to act on your own initiative without constant supervision.-Excellent punctuality and attendance.-Ensures all paperwork and systems are maintained efficiently and accurately and in line with business requirements.-Supports site housekeeping in line with Health and Safety requirements.-Proactively supports site housekeeping in line with Health and Safety requirements.-Understand business patterns and proactively contributes to planning for success in peak periods.-Work well as part of a team, be open-minded towards the ideas and views of others, contribute to & welcome feedback, support in building team spirit, and enable others to succeed.-Tackle issues quickly and effectively-Treat people with respect under all circumstances.-Able to communicate professionally and clearly to clients and suppliers.-Develop a solid understanding of who CitySprint’s customers are.-Become knowledgeable in all the services we can offer.-Understand the different needs and priorities of your customers and the best way to manage their expectations, recognize and know how to adapt style to be highly effective.-Understand CitySprint’s values and how they link to our service culture.Desired skills-Competence in the use of Microsoft Office products and excellent computer skills.-Previous experience in an Operational or Customer Service environment.-Working knowledge of inhouse systems e.g. CityTrak and X- Despatch 3.Personal qualities-Communication skills-Organization skills-Problem-solving skills-Analytical skills-CreativeDesired qualifications-GCSEs or equivalent.Future prospects-Funded Training to develop your skills-The opportunity to progress your career within the businessAbout the employerCity SprintCitySprint is a nationwide same-day courier with a local, personal feel. Fast, super-responsive, and adaptive to your exact challenges and priorities. In short, an extension of your business. Whatever your sector, we’re ready to streamline the delivery process, help you to get things done safely and efficiently, and grow. From healthcare to high tech, manufacturing to publishing, CitySprint puts customers at the heart of everything we do.AddressUnit 3 Bricklayers Arms Mandela Way London SE1 5SRTraining providerThe Tess Group * Advanced Business Administrator Standard * Training will be provided by The Tess GroupApprenticeship standardCustomer service practitioner

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