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Customer Service Advisor Outbound MRE01

Hyphen - Cosine logo
Pay: See description for details
Job Type: Sales/Retail
Location: Thame Thame, United Kingdom, OX9 United Kingdom
Category: Gap/Temp And Parttime/Holiday
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Part Time, Indoor , Evening Work, Daytime Work, Weekend Work
Job reference: E05087364
Retail 2022-05-28 2022-05-28

Job Description

We are looking for an Outbound Customer Service Advisor to work for Cosine on behalf of a well-known credit card company. You will need to be an enthusiastic communicator, able to build relationships quickly and be able to demonstrate that you have the attitude that separates you from the pack. £21750 + 10% bonus (p.a.). Immediate start available.

This is a home based role.

Ideal location: Thame, United Kingdom, OX9

Experience is ideal but not essential as we offer full independent training so must come with a great attitude and eager to learn!

Outbound Customer Service Advisor - What you will be doing:
To complete high-quality, small merchant outbound calls to drive awareness and enablement of Credit Card acceptance.
Ensuring data capture accuracy
Influence decision maker to increase/begin credit card acceptance by overcoming objections, listening and responding
Ensure point of purchase are in place
First point problem solving for terminal issues and escalate if appropriate

Outbound Customer Service Advisor - We want to hear from you if you have:
Previous experience in telephone-based campaigns outbound and/or inbound customer service or sales - Desired but not essential
Have excellent communication skills and be able to engage with key contacts by adapting style to gain credibility with merchants.
Being a good listener and proactive in questioning merchants
Proven ability to meet set targets
Ability gain interest and build rapport quickly over the phone
Ability to respond appropriately and effectively, in a clear manner through product training
Sound understanding of MS Office applications (Word, Excel, PowerPoint)
Able to think on feet and use own initiative to reach set goals
A keen eye for detail to ensure accurate data capture

Whats in it for you?
We recognise that people are the key to our success. Thats why we heavily invest in great perks and excellent career development opportunities. Some of the key perks include:
£21750 + up to 10% bonus (per annum)
No weekend working (average 37.5 hours Monday to Friday) Flexible hours to suit!
26 days holiday + Bank Holidays
Company pension scheme - 3% employer contributions
Reward and recognition program

Cosine have a fantastic culture, underpinned by our unique company DNA and have been recognised through the Investors in People Standard with a Gold award. Cosine are an equal opportunities employer.

o Hours: Mon-Fri 9am-5pm
o Location: Homebased
o Start: asap

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