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Customer Service Apprenticeship

Pay: Competitive
Location: West Bromwich West Bromwich United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work, Weekend Work
Job reference: E05022471
Customer Service/Call Centre 2022-03-28 2022-07-03

Job Description

What you'll do Customer Service Apprenticeship – WOLVERHAMPTON SPECSAVERS FULL TIME TO INCLUDE WEEKEND WORKING Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage. At Specsavers, we’re always looking to the future – which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way. As part of our team, you’ll make sure every customer gets a great experience when they come into our store. You'll be full trained in all aspects of this varied role, answering calls to store and putting them through to the appropriate department, calling out to book appointments, processing invoices, filing records and sending out letters and emails. Another way of learning:Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner. Why choose an Apprenticeship? Earn a salary (c. £ 187.50 per week)Gain valuable work experience in a full-time roleReceive comprehensive and structured training, supported by a qualified assessorDeliver high-quality service in an innovative retail environmentBecome part of a team working towards a common goalBe entitled to paid holidays And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come… Who is this Apprenticeship for? Recent school/college leavers OR those looking for a new challengeIndividuals who have lived in the EU for 3 years or more, with the right to work in the UK We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator – as that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.It’s essential you haven’t worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love. What does the role involve? Giving customers top-notch adviceGiving customers a warm welcomeDealing with ordersDealing with paymentsDelivering high quality products and service What’s next? Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below. Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on 01566 771888. Platinum EmployerThis store is an accredited Platinum Employer, which means you can expect an exceptional employee experience every single day you work here. The Platinum Employer Scheme is part of our drive to become a famous place to work and stores with this accreditation have been verified on five key employer standards – Recruitment, Performance Management and Reward, Talent Management, Learning and Development and Employee Engagement. This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications.

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