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Helpdesk Technical Support Apprentice

QA
Pay: £12,000 per annum.
Location: Stokenchurch Stokenchurch United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E05020043
IT 2022-03-28 2022-08-31

Job Description

DescriptionEmployer description:Founded fifteen years ago, EAC Network Solutions have built a solid reputation in Education, Charity and Commercial sectors for delivering tailored IT Solutions. We have also developed a sound reputation for planning, building and integrating BYOD solutions at a number of large and small schools. Our success is founded on a simple principal that each customer, and each solution needs to be investigated, quoted, planned and delivered based on it’s own success criteria. The same solution does not necessarily meet the requirements of all customers.Main role and responsibilities: Support the other members of your team.Adhere to the core helpdesk processes, within your team.Provide first line technical support via telephone, email and remote access control.In line with Service Management Principles, provide a high level of customer service for all support queries.To take ownership of customer problems and be proactive when dealing with customers issues.To log and update all calls on the call logging system.Escalate more complex calls to an appropriate IT Support member.Liaise with external support partners, such as Vendors like Microsoft, Dell and Aerohive where necessary for any problems which cannot be resolved in-house.Assist other people within the organisation with the preparation of documentation such as a scope of work. Within this role you will develop your knowledge and competency of the following key technology areas: Microsoft Windows, and some knowledge of Microsoft Windows ServerUnderstanding of Core Networking Services; DNS, DHCP, Active Directory, Firewalls, TCP/IPMicrosoft Office 365 administrationClient Server ApplicationsOperating System & Application Deployment and Updating Desirable skills: Good communication skills, spoken and writtenTeam playerLogical thinkerCustomer service focusSelf-motivated, with good time management skillsMaintaining a high level of professionalism with the customer, other team members and third parties Entry requirements: You need to have 5 GCSE’s: Maths and English (or equivalents) at grades D or above3x GCSE’s grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

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