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Duty Manager - YHA Brighton

YHA logo
Pay: £22233.00 Per Annum
Job Type: Other/General
Location: Brighton Brighton United Kingdom
Category: Gap/Temp And Parttime/Holiday
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time And Part Time, Indoor , Evening Work, Daytime Work, Weekend Work
Job reference: E04919670
Leisure / Hotels 2022-01-20 2022-02-11

Job Description

YHA Brighton, Old Steine, Brighton BN1 1NH is due to re-open early 2022 and we are now ready to build a customer focused team to deliver the best guest experience to our visitors andlooking to recruit a full team of staff. Do you want to join us as we build a brand-new team at this hostel?

We are looking to recruit a variety of management and team member roles.

When we temporarily closed our hostels at the end of March 2020, we sought out ways to support the national effort and offer up our hostels to those most in need. Working with partners in the charity and local government sectors, we secured a number of contracts that resulted in nearly 20 hostels being repurposed to accommodate key workers and the most vulnerable members of society during the pandemic crisis. YHA Brighton was just one of the properties that helped.

We are YHA.

We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture and heritage.

YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships and youth employment.

We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.

What were looking for:

In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.

Our people share a common purpose: to improve the health, wellbeing and life chances of all, but especially young people facing adversity and challenges.

To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited. Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.

You can find out more here:https://jobs.yha.org.uk/life-at-yha/people-values-behaviours

Our duty manager role requires flexibility to cover different shifts and tasks.

Our duty managers are responsible for supporting the management of an operational budget and delivery of KPIs, therefore, previous leadership experience and experience managing budgets is desired. Knowledge and understanding of the core purpose of YHA along with excellent communication and customer service skills are essential.

Proven experience of working within the hospitality industry and face to face customer experience would be advantageous, including the management and delivery of a quality service is essential. Food safety level 2 and APLH level 2 qualifications would be desirable but not essential. Experience working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.

What youll be doing:

Our duty managers provide support with a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.

Your day will range from

  • directing and supporting team members working on reception
  • carrying out cleaning and housekeeping duties
  • working in the kitchen and
  • serving food and drinks.

Our duty managers deputise for the Hostel/Deputy Manager, managing the hostels daily operation in their absence.

What youll get in return:

Working for a charity such as YHA can be extremely rewarding in itself, however, we also have a generous benefits package.

You can find out more here:https://jobs.yha.org.uk/life-at-yha/benefits-and-rewards/

We do reserve the right to close this advertisement early if we receive a high volume of suitableapplications.

Please note we have an application form that requires completion to be considered for a role at YHA, if you require any assistance to submit an application please email: Apply Now

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