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IT Field Support Apprentice

QA
Pay: £12,792 per annum.
Location: Low Moor Low Moor United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E04890314
IT 2021-12-29 2022-03-28

Job Description

DescriptionEmployer description: DB Schenker is one of the world’s leading global logistics providers — we support industry and trade in the global exchange of goods through land transport, worldwide air and ocean freight, contract logistics and supply chain management. Primary role: To spend time mainly in the IT Field Support Department (Bradford) with a view to possibly expanding their knowledge in two other sections (IT Service Desk and Infrastructure / Security) which would eventually provide a good all-round view of IT within Schenker. Main tasks & Responsibilities: Field Support (Bradford): Telephone supportIncident resolutionDesktop/laptop buildMobile device setupGlobal Workplace (Office 365, Azure, InTune)ServiceNowActive DirectoryPrinting ServicesHandheld Devices (Scanners)Branch Health Checks/Cyber CafésRemote Support Infrastructure Services: NetworkingServersData CentreProjects IT Service Desk: ServiceNowITIL Ticket HandlingCentral Service TrainingGlobal ApplicationsLocal Cluster SupportTelephone SupportCustomer Service As well as: Be involved with IT Field Support projects such as hardware refresh/rollout, office moves, software rollouts, migrations, etc.To abide to the Compliance Policies and Procedures of the Company.Take reasonable care of your own and other peoples Health & Safety in the workplace.Report hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk.In addition to this you are required to carry out any other duties as reasonably requested by your Manager.Build good relationships with internal Schenker departments.External Customers and Suppliers. Desired skills and Personal attributes: To have good customer service skills and the ability to respond appropriately when dealing with all internal departments and external sources.Great ability to solve problems and methodically work through challenges.A passion for excellence and a commitment to be the best.High levels of energy, sound judgement and determination to achieve with a sense of urgency.An open-minded consultative approach.Ability to give and receive positive and constructive feedback.Attention to detail.Confident in approaching and speaking to new people. Entry requirements: You need to have 5 GCSE’s: Maths and English (or equivalents) at grades D or above3x GCSE’s grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

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