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Apprentice Admin and Business Support Receptionist

Leicester City Council
Pay: You will be paid National Minimum Wage or Living Wage for your age
Location: Leicester Leicester United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Evening Work, Daytime Work, Weekend Work
Job reference: E04878200
Admin/Secretarial 2021-12-29 2022-03-28

Job Description

Job descriptionFull-time (37 hours), Fixed Term post for 18 monthsJob Purpose: Would you like to take the first step of your career in the Leisure industry? After 3 years of delivering year on year improvements Sports Services now have in place ambitious plans to ‘step up the service’ to take us to the next level. With seven leisure centres across the city, we offer gym and swim facilities, group exercise classes, gymnastics and trampoline sessions, and a climbing wall, to all residents to improve their health and wellbeing. Working predominantly as a Receptionist you’ll undertake a Leisure Team Member apprenticeship. You’ll be given one to one support and training to ensure you have a positive experience and achieve your full potential. With an enthusiastic attitude, a passion for learning and a willingness to adapt, you’ll be fully committed to coming on this learning journey with us. Based at Leicester Leys Leisure Centre, you’ll work on a rota basis, including early mornings, evenings, weekends, and Bank Holidays. This is a full-time, fixed term position for 18 months, working 37 hours per week from Monday to Sunday on a rota basis. Your role As a customer focussed Receptionist, you’ll provide a high-quality and welcoming service. You’ll greet customers, efficiently book them in for exercise and swim sessions as well as issue membership documentation, tickets for leisure activities and visitor passes. Responding to customer enquiries via email, face to face and on the telephone, you’ll assist in the sale of memberships including processing Direct Debits. You’ll carry out cash-handling duties, which will include balancing cash and processing invoices. In addition, as part of the Leisure Team Member apprenticeship you’ll undertake a range of qualifications such as the National Pool Lifeguard Qualification and gain first-hand experience in duties such as Lifeguarding, Swim Teaching and Fitness Instructing. What you will need Experienced in providing excellent customer service, and with a high level of interpersonal skills, you’ll be able to deal with members of the public in a friendly and courteous manner. You’ll be able to provide information and advice clearly and concisely to customers, managing any conflicts or difficult situations with ease and professionalism. Having proficient IT skills and with good attention to detail, you’ll confidently use Microsoft Office software packages including Word, PowerPoint and Excel, to maintain accurate computerised records and EPOS (Electronic Point of Sale) systems. As a strong swimmer with confidence in water, you’ll be comfortable in undertaking all parts of the apprenticeship, both wet-side and dry-side.

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