Job Description
Are you looking for a career in the property industry? Do you have experience within Customer Service/Administration or are you a recent school/college leaver?
My client is a fast growing Estate Agents that are looking to recruit a Customer Service Agent in their growing team. You will be working in the Leicester office, in an exciting and fast paced working environment as part of our Reception team.
You will be the first point of contact for people calling to book viewings of properties we are selling, and handling general enquiries. We aim to provide a highly efficient and positive experience for every caller, and you will be a vital part of delivering that experience.
Customer Service Agent Duties and Responsibilities:
- To answer high levels of incoming calls, follow call handling scripts and allocate calls to the correct team/person - To take detailed notes on each call to ensure other teams can quickly resolve enquiries
-To follow administration processes to keep records of each call
- Making outbound calls
- Booking appointments
- Diary management
- Gathering property details
- Collecting feedback
- Confirming viewings
Requirements:
- You must have confident telephone manner
- Must be driven and motivated and keen to progress a long term career in the property industry
- Must have strong IT and written communication skills
Hours are 5 days a week, 9am - 5:30pm. You'll need to work Saturdays 9.00am - 3.00pm but you'll have a full day in lieu for this. A typical week would be Tuesday to Sat or Monday - Thursday and then Saturday. You will have one Saturday off a month
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