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Financial Services Trainee Programme

Global Payments Inc.
Pay: Competitive
Location: York York United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E04653383
Financial Services 2021-09-24 2021-09-30

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Trainee Incident Analyst Location: York (with flexibility to work from home x2 days per week) Salary: £26,000 - £28,000 (dependent on experience) plus excellent benefits package On Call Allowance: to be paid in accordance with on call duties We are offering a unique opportunity to enter the world of Incident Management and have a number of exciting opportunities to join our Client Services Support training scheme, as a Trainee Incident Analyst. If you are interested in building a strong career within a global payment services company, this could be for you! Summary of the Role Ownership of incident and question tickets, with a requirement to investigate and resolve these within specific turnaround times Develop knowledge of the Payment Services industry, and our own systems and products Cultivate client and internal stakeholder relationships Supporting clients out of hours, ensuring essential services are functioning What we are looking for from you Excellent communication and literacy skills Ability to work efficiently as both a member of a team as well as an individual Ability to prioritise workloads and manage conflicting deliverables Effective problem-solving abilities/ analytical mindset GCSE qualification in Maths and English, grade C or above, or equivalent A flexible approach is required to respond to variable workloads that may require additional hours to be worked. The role will require participation in a rota providing 24-hour on-call out of hours support (following completion of relevant training and/or probation) The Rewards After joining as an Analyst, we will provide the foundations, tools and support for you to enable personal development and growth. We recognise talent and there are career advancement opportunities to Senior analyst, Specialist, Consultant and/or Leadership roles. Progression opportunities do not stop there, our department is recognised across the whole of our business as an exceptional developer of people. Many a great career at TSYS, has started in Client Service Support. COVID-19 considerations: Interviews to take place over video calls

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