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Customer Service Practitioner Apprentice - Level 2

Gloucestershire Hospitals NHS Foundation Trust, Gloucester
Pay: £10132.00 a year
Location: Gloucester Gloucester United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E04644546
Customer Service/Call Centre 2021-09-22 2021-10-07

Job Description

Job description Job responsibilities DimensionsThe annual non-pay expenditure of the Trusts in the health community over which the Procurement Shared Services (PSS) has influence is approximately £70m. PSS provides procurement services to the following Customers: Gloucestershire Hospitals NHS Foundation TrustGloucestershire Health & Care NHS Foundation TrustGloucestershire Managed Services Key result areas To attend all mandatory components of the ApprenticeshipTo undertake training as required and agreed with the mentor, supervisor and external assessor and complete the competencies relevant to the work area/department.Ability to get on well with people at all levels, communicate and work effectively as a team memberAccept designated workload from supervisorDeliver a high standard of customer service dealing with visitors and telephone enquiriesCommunicate effectively with internal and external networksWork collaboratively with all Procurement Team members ensuring that all activities are carried out and completed to the required standardTo be flexible, with the ability to alter activities and priorities as the need arisesLearn skills and gain knowledge to prioritise work, taking into account workload and urgencyShare appropriate work related information within remitFollowing training and gaining competence and confidence work independently, referring to supervisor when necessary.Process enquiries, requisitions and create official purchase orders for all Customers in a timely and accurate manner and in compliance with the Trusts Standing Financial Instructions, Procurement Policy and current legislationTake responsibility for ordering Goods, Services and Works and provide advice on the ordering process and assist Customers with queriesImplement standard operating proceduresIdentify system errors/faults and report these as appropriate.Support low value tender exercises, obtain prices and quotations and liaise with customers and suppliers with regard to costs, product information as requiredAccurately and efficiently file requisitions, contracts and maintain central filing systemsHave responsibility for personal development and complete the Intermediate (L2) Customer Service Practitioner Apprenticeship within the time frameUndertake any customer service or administrative and other appropriate duties, commensurate with the role as required at the request of your supervisor The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.Communications and Working Relationships Budget holdersClinical StaffSuppliersSenior Procurement Staff within other NHS Trusts/Special Health AuthoritiesShared Finance staffExternal Organisations and Agencies Most Challenging part of the job Process orders promptly and accurately to ensure the timing of medical/surgical procedures is not compromised by delays in the supply chain or ordering process.Take ownership of problems and deal effectively with difficult and challenging Customers to deliver a professional and Customer focussed procurement service.Demonstrate a pro-active and flexible approach to challenges, supporting and demonstrating the one-team ethos across the department. Please see the full job description and person specification by accessing the documents under the Supporting Documents heading. Person Specification Essential Essential GCSE Level or equivalent Grade D/(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics GCSE Grade D(3) or equivalent (e.g. Functional Skills Level 1 Numeracy) Intermediate IT skills and the ability to adapt with the IT systems used by Gloucestershire Procurement Shared Services Good communication skills, both verbal and written Prioritise daily tasks to achieve set timescales A professional telephone manner Communicate effectively with a range of people Ability to work on own initiative, independently and as part of a team Good organisational skills Conscientious with a high degree of care and accuracy of working An enthusiasm to work in an office environment and contribute to Procurement Department activity Committed to Continuing Professional Development (CPD) Committed towards, and understanding of, the principles of equality, diversity and inclusion Strong focus on providing a high-quality and personable customer experience Desirable An awareness of Stores, Stock Control, Distribution, Transportation, Storage and how changes in this can impact on customers Tier 2 Certificate of Sponsorship Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

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