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IT Support Apprentice

Pay: Competitive
Location: Kemble Kemble United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E04618477
IT 2021-09-15 2021-10-07

Job Description

At O&CC we’re renowned for our great customer service, but this isn’t just something our customers benefit from. Our internal service provision teams provide top class service to colleagues across the business and we’re looking for a tech enthusiast to become our new IT Support Apprentice. As the world has shifted to a new way of working, our IT support teams are more important than ever.You’ll likely recognise us from our brands Cotswold Outdoor, Snow and Rock, and Runners Need but here at the O&CC Group, whatever the activity, we’re there to support you with enjoying the outdoors in a sustainable way.As an IT Apprentice your responsibilities will include: Logging incoming tickets and issues, prioritising accordingly to minimise impact on the business and escalating where appropriateDelivering first line helpdesk and technical support to a variety of departments and colleaguesMaintaining high standards of service by answering calls promptly and remaining courteous and professional at all timesCovering the on-call service to ensure seamless service cover across the business (1 in 4 weeks after comprehensive training. This will be paid.) Why choose an apprenticeship with O&CC?It’s been a tough couple of years, and we want to support and invest in our communities by offering accessible roles to all types of job seeker. An apprenticeship with O&CC provides many benefits: Earn whilst you learn – get paid whilst you work towards your qualification. As an apprentice you’re just as valuable as any other colleague so you’ll earn a full salary of £18,553 as well as a competitive benefits package which includes staff discounts of around 40-50%, generous annual leave and the opportunity for career progression.Get a qualification that’s right for you – as a tech enthusiast you probably already spend a lot of your time staying up to date with the latest developments in the industry, so this qualification will help enhance your knowledge and skills and start your career in IT.Maximise your earning potential – not only will you be earning more the double the standard apprenticeship rate, but you’ll also the able to add an additional £1,250 to that with our bonus scheme. Is an IT apprenticeship right for me?We aren’t looking for the greatest programmers to write us new software, just good teamwork and a strong passion for IT. You’ll need to be able to communicate with different levels and of course be committed to gaining your qualification

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