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Customer Digital Executive Apprentice

Jora
Pay: On application
Location: Leicester Leicester United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E04113018
Advertising/Marketing/PR 2021-06-17 2021-06-19

Job Description

To support & action customer-related tasks to provide an excellent customer experience.Main Duties / Responsibilities:· Provide & Update online data to cross-hired services in a timely fashion.· Update and take ownership of customer online portals in a timely fashion.· Provide day-to-day support on incoming and outgoing phone calls.· Ensure all digital tasks are taken ownership of & looking for solutions to paper-based tasks.· Ensure we communicate promptly to any delayed services for cross hire & internal service delays.· Provide internal digital data where required for invoicing purposes & performance.· Action incoming and outgoing communication to provide an excellent customer experience.· Take ownership of cross-hired services & ensuring that we communicate correctly.· Look at new ideas and solutions to digitalising any tasks to improve customer experiences.· Support and take ownership of our current Bakers Portal & provide new ideas solutions to help improve our current experience from a digital point of view.· Liaise closely with commercial, cross functions teams and key stakeholders within the company.· Strictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both yourself and others.· And any other reasonable duties commensurate with the post, which may be allocated from time to time.· Flexible approach to working hours· Ensure all associated administration duties are carried out in line with company procedures· Ensure that a professional and courteous approach is adopted at all timesSalary: From £8,944.00 per yearBenefits:Bike to work schemeSchedule:8-hour shiftHolidaysMonday to FridayEducation:GCSE or equivalent (preferred)Experience:customer service: 1 year (preferred) Jora

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