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Digital Inclusion

Link Age Southwark
Pay: £10.85 per hour
Internship Type: Summer Internship
Length of Scheme: 3 months
Deadline date: 28/06/2021
Location: London London United Kingdom
Category: Internship
Available from: Jul 2021
Finishes on: Sep 2021
Type of work: Part Time, Indoor
Job reference: E04062131
Charity/Not for Profit/Fundraising 2021-06-09 2021-06-28

Job Description

Main Purpose of the Role

Increasing the digital inclusion of our service users is a relatively new area of work for the charity. It has predominantly come about due to the pandemic and the extensive work that we have undertaken in encouraging older people to access services using online platforms. These services have included: online exercise groups, meetings with volunteer befrienders and our virtual parties. We have recently surveyed our service users to identify how many would like to increase their digital capability and what their current capability is. From this survey around 50% of respondents have expressed an interest in this offer. The purpose of this role will be to take the lead on responding to this demand and taking this piece of work forward for the charity. We have been developing an implementation plan and this role will oversee the rollout of this. You will also be responsible for supporting the recruitment of a pool of digital support volunteers.This role will also act as the main liaison point with ClearCommunityWeb who we have commissioned to provide focused tech support to our staff, volunteers and service users across the service areas we have identified in our implementation plan.


  • Following up on the responses from the survey and contacting service users who have expressed an interest in increasing their digital capability.

  • Liaising with ClearCommunityWeb to take forward and monitor the commissioned work.

  • Work with colleagues to promote and publicise the support that is available for older people including the workshop sessions and the 1:1 support.

  • Work with colleagues to recruit and engage a pool of volunteer digital champions.

  • Work with the Groups and Events Assistant to support older people to access our online groups and events plus assist in the coordination of digital training events (in person and/or online.

  • To support the services team to advise on referrals of older people seeking support with digital capability needs.

  • Maintain accurate and up to date record of work undertaken on this project via our database system.

Person Specification


  • Good interpersonal and communication skills

  • High level of proficiency in IT and a range of software including the Office suite,

Microsoft Teams and Office 365 including having the confidence to support people

who are learning

  • Enthusiastic and willing to take on new challenges

  • Able to work with and support volunteers

  • Good team player

  • Sensitive to individual needs

  • Promote a positive image of Link Age Southwark at all times


  • Understanding of and empathy with issues affecting older people

We are an equal opportunities employer with a strong commitment to respecting diversity and promoting equality of opportunity.  We welcome applications from all sections of the community. 


  • Graduate/Undergraduate
  • If successful, you must have permission to work in the UK by the start of your employment
  • You must be able to speak English fluently
  • You must be currently living within a commutable distance of this vacancy
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