Job Description
As an IT Support Technician, you’ll be helping to support the build and delivery of new services and technologies into "live" operational environments.
- Supporting our business customers both big and small, your role will be to provide 2nd line delivery, request fulfilment, implementation and investigations for a wide range of solutions, such as data, voice, security and customer applications
- We’ll be counting on you to provide amazing customer support, when the requirements from our customers are more complex than usual
- You’ll work with lots of different teams, inside and outside BT
- You’ll need to have strong communication skills and be able to build relationships with stakeholders and customers quickly, making sure everyone you work with has a great experience
- You’ll also need to be organised, keeping on top of all your different projects and deadlines
This may seem challenging but don’t worry, our team is comprised of Subject Matter Experts who you’ll get to learn from every day and bring you up to speed. By the end of your apprenticeship, you’ll have strong technical skills and be able to help the business make decisions in a really critical role.
Personal Qualities :
- Solution focused
- Collaborative partner
- Commercial thinker
- Change agent
Skills Required :
- Bold decision maker
- Customer champion
- Inspiring communicator
Future Prospects :
Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship.
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