Job Description
Further Job Details
Position Description
Underwriters and Assistant Underwriters are the first point of contact for all existing commercial customers of the Engineering Division. To work as part of this successful and dynamic branch, you will be customer focussed and team oriented in order to deliver an excellent customer journey.
Your main role is to meet all business targets in relation to the servicing of Broker and Client accounts and queries ensuring you underwrite within defined parameters in a consistent and profitable manner, in particular with renewal retention, control of lapses and credit control queries.
On a daily basis, you'll ensure customer satisfaction by building rapport and provide excellent service to external and internal customers and in the long term, ensure customer retention.
You will:
Handle general customers' queries via the telephone and in writing within agreed service standards.
Underwrite existing business and mid-term adjustments including analysis and compilation of data for referral.
Negotiate within authority and referring where appropriate to maximise customer retention including persuading, influencing and convincing customers of the benefits of an opposed course of action.
Anticipate likely objections and build effective responses.
Skills & Experience
Minimum of 2 A levels and a degree or equivalent plus GCSE A - C or equivalent in Maths & English
• General administration and office experience ideal
• Insurance knowledge would be an advantage
What we can offer you
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - including retail discounts and insurance cover - so you can pick a package that’s perfect for you. We also offer flexible working options and global career development opportunities across the wider Allianz Group. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
• Flexible buy/sell holiday options
• Competitive bonus scheme
• Generous pension contributions
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
About Us
At Allianz we want everyone to bring their full self to work, so we invest in our people’s personal and professional development. This helps us build the high performing workforce of tomorrow, but don’t just take our word for it – at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.
We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We’re building our future together, and we’re excited about the possibilities ahead – interested in being part of the team?
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