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Advanced Apprentice Technician

University of Bath
Pay: Starting from £16,736, rising to £17,682 Fixed Term
Location: Bath Bath United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor , Daytime Work
Job reference: E03663597
Adventure 2021-01-16 2021-01-25

Job Description

The successful candidate

will be enthusiastic about technology and emerging advancements and will be able to demonstrate how they have put their passion for technology to practical use in their life. They will be curious, enjoy problem solving and will be able to work collaboratively with their own and other teams within the department.

Key tasks

  • Provision of 1st line technical support for all users of computing and IT systems at the University. 
  • Maintain a high degree of customer service for all support queries.
  • Take ownership of user problems and be proactive and understanding when dealing with user's issues.
  • Schedule and undertake routine installations. 
  • Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools.
  • Document details of all hardware/software items. 
  • Installation and configuration of desktop PC systems running various operating systems including MS Windows, MAC-OS and Linux.
  • Carry out routine audits and checks to ensure adherence to policies and procedures.
  • Ability to adopt an understanding of, and support new and emerging technologies.
  •  Informal enquiries about the post may be made to the Intelligent Campus Manager Graham McNally. 

    Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. We encourage all staff to learn, develop new skills and progress their careers throughout their employment with us and believe our staff are vital in creating the University’s inclusive and innovative community. We are committed to providing a family friendly workplace and our staff have access to a number of services that promote wellbeing and improve work-life balance. 

    We recognise the commitment, achievements and talents of our workforce through our offering of initiatives and benefits, including (but not limited to): 

  • Generous employer pension contributions
  • 36 holiday (annual leave, discretionary days and bank holidays)
  • A flexible working environment
  • A commitment to personal and professional development
  • Ofsted outstanding rated onsite nursery
  • Salary exchange scheme (cycle to work)
  • Onsite private and NHS dentist, onsite medical centre
  • Employee discount scheme
  • We aim to be an inclusive university, where difference is celebrated , respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances  health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

    Standard University business hours are 9.00 am – 5.20 pm Monday to Thursday and 9.00 am – 5.10 pm Friday. From time to time you will be required to work outside these hours, for example to manage maintenance during less disruptive periods such as a 7.00 am start on Tuesdays for the ‘at-risk’ period.

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