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Style Concierge

Harper Concierge
Pay: £11 per hour + driving reimbursements
Location: London London United Kingdom
Category: Graduate And Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time, Indoor
Job reference: E03605355
Retail 2020-11-24 2020-12-23

Job Description

The Company:

Harper’s mission is to keep personal service at the heart of the shopping experience as the world moves online. Touted as the “future of shopping” by Lisa Armstrong, Fashion Director The Telegraph, Harper’s team of mobile Style Concierge deliver the in-store shopping experience to customers at home.

Designed for the times, Harper enables retailers to offer an elevated at-home shopping service that elevates the last mile experience whilst engaging today’s consumer and driving sales. Harper works with a host of the UK’s leading luxury fashion brands including ROKSANDA, Mary Katrantzou, and Shrimps, and is signing up more great names each month.

See the service in action at Harperconcierge.com.

The Role:

Harper is seeking personable, hardworking and dynamic luxury sales professionals to join our tight-knit and growing team. To deal with peaks in appointments through busy periods, we are seeking a number of Style Concierge to supplement our current workforce on a part-time basis.

Customers using Harper can opt for a convenient to-the-door service or a luxury through-the-door experience. For customers choosing the to-the-door service, your mission is to make their shopping experience seamless by delivering a stress-free service, with a smile.

For customers choosing the through-the-door experience*, you will draw upon your brand knowledge, styling skills and alterations experience to deliver the ultimate at-home shopping experience. Internal, and sometimes external, training is provided across all of these areas.

Harper offers the service from 9am to 9pm on weekdays and 10am to 6pm on weekends.

*to protect our team and customers from Covid-19, we may temporarily pause our in-home service during outbreaks and in line with government guidelines.

Ideal Candidate:

  • Confident and warm personality with the ability to quickly make customers feel at ease.
  • Dynamic approach with the ability to think on your feet and independently solve problems when they arise.
  • Immaculate personal presentation skills and the willingness to act as a brand ambassador.
  • Previous experience in a customer facing role within luxury retail.
  • Strong knowledge of the luxury fashion industry with an appreciation for both womenswear and menswear.
  • Excellent verbal and written communication skills.

On Offer:

  • £11 per hour + driving expenses
  • Working with a passionate, tight-knit and friendly team.
  • Training to upskill across brand knowledge, product knowledge, styling and customer experience.
  • A part to play in defining the future of retail.

Qualifications

  • Requirements:

    • Must have clean and full UK drivers license and access to a personal vehicle (car) for travelling to and from appointments.
    • Flexible schedule with the ability to work up to 20 hours per week based on customer demand.
    • Owner of a presentable smartphone for processing appointments
    • Clean criminal record (will be DBS checked)
    • Must be located near one of Harper’s distribution locations (ideally within NW, W, N, SW postcodes)
  • If successful, you must have permission to work in the UK by the start of your employment
  • You must have a UK driving licence
  • You must be able to speak English fluently
  • You must be currently living within a commutable distance of this vacancy
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