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Business Administration Apprentice

TRADE SUPPLY WINDOWS (IPSWICH)
Pay: £200.00
Location: Suffolk Ipswich United Kingdom
Category: Entry Level
Available from: Nov 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03567389
2020-10-28 2020-11-21

Job Description

IT:



Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:




  • Write letters or emails

  • Create proposals

  • Perform financial processes

  • Record and analyse data. Examples include MS Office or equivalent packages

  • Able to choose the most appropriate IT solution to suit the business problem

  • Able to update and review databases, record information and produce data analysis where required



Record and document production:



Produces accurate records and documents including:




  • Emails, letters, files, payments, reports and proposals

  • Makes recommendations for improvements and present solutions to management

  • Drafts correspondence, writes reports and able to review others' work

  • Maintains records and files, handles confidential information in compliance with the organisation's procedures

  • Coaches others in the processes required to complete these tasks



Decision making:




  • Exercises proactivity and good judgement

  • Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way

  • Seeks advice of more experienced team members when appropriate



Interpersonal skills:




  • Builds and maintains positive relationships within their own team and across the organisation

  • Demonstrates ability to influence and challenge appropriately

  • Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge



Communications:




  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms

  • Uses the most appropriate channels to communicate effectively

  • Demonstrates agility and confidence in communications, carrying authority appropriately

  • Understands and applies social media solutions appropriately

  • Answers questions from inside and outside of the organisation, representing the organisation or department



Quality:




  • Completes tasks to a high standard

  • Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work

  • Is able to review processes autonomously and make suggestions for improvements

  • Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly

  • Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues



Planning and organisation:




  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines

  • Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace

  • Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation)

  • Manages resources e.g. equipment or facilities

  • Organises meetings and events, takes minutes during meetings and creates action logs as appropriate

  • Takes responsibility for logistics e.g. travel and accommodation



Project management:




  • Uses relevant project management principles and tools to scope, plan, monitor and report

  • Plans required resources to successfully deliver projects

  • Undertakes and leads projects as and when required



Knowledge:



What is required (in-depth knowledge of organisation and wider business environment).



The organisation:




  • Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation



Value of their skills:




  • Knows organisational structure and demonstrates understanding of how their work benefits the organisation

  • Knows how they fit within their team and recognises how their skills can help them to progress their career



Stakeholders:




  • Has a practical knowledge of managing stakeholders and their differing relationships to an organisation

  • This includes internal and external customers, clients and/or suppliers

  • Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK

  • Engages and fosters relationships with suppliers and partner organisations



Relevant regulation:




  • Understands laws and regulations that apply to their role, including data protection, health and safety, compliance etc

  • Supports the company in applying the regulations



Policies:




  • Understands the organisation's internal policies and key business policies relating to the sector



Business fundamentals:




  • Understands the applicability of business principles such as managing change, business finances and project management



Processes:




  • Understands the organisation's processes, e.g. making payments or processing customer data

  • Is able to review processes autonomously and make suggestions for improvements

  • Applying a solutions based approach to improve business processes and helping define procedures

  • Understands how to administer billing, process invoices and purchase orders



External environment factors:




  • Understands relevant external factors e.g. market forces, policy and regulatory changes, supply chain etc. and the wider business impact

  • Where necessary understands the international/global market in which the employing organisation is placed



Behaviours:



What is required (Role-model behaviours and positive contribution to culture).



Professionalism:



Behaves in a professional way. This includes:




  • Personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders

  • Adheres to the organisation's code of conduct for professional use of social media

  • Acts as a role model, contributing to team cohesion and productivity - representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures



Personal qualities:




  • Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude

  • Motivates others where responsibility is shared



Managing performance:




  • Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience

  • Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete

  • Performs thorough self-assessments of their work and complies with the organisation's procedures



Adaptability:




  • Is able to accept and deal with changing priorities related to both their own work and to the organisation


Personal Qualities :

  • The office can be busy and you will need to prioritise the workload

  • You will be aware of the opportunity this position gives to develop a career

  • We are looking for candidates that wish to progress through the business to management roles



Skills Required :

  • You will have a minimum of GCSE grade 4 or equivalent in Maths and English

  • You will be competent with IT skills

  • You will be precise in your work



Future Prospects :

For the right candidate who proves to be hard working, flexible on hours with the diligence to complete their apprenticeship the long term prospects of a full time roll with further training and development are excellent.


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