Job Description
Your duties will include:
· Offering 1st line support
· Data restoration
· Comprehensive technical support
· Proactively updating customers with call status and resolution progress
· Escalating potential service issues initially to designated escalation contact
· Going out and dealing with problems onsite
· Answering inbound support telephone calls and offer support to the customer
· Updating Helpdesk Ticket system
· Being responsible for personal ticket queue, updates and completing tasks
· Providing a friendly and helpful first point of contact for clients
· Listening to client issues, noting key information and being patient with client conversations
· Promoting a "can do" attitude, by looking for solutions and not problems
Required qualifications
- Must have 5 GCSE grade C/4 or above including English and Maths or equivalent or Functional Skills Level 2
Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months over the apprenticeship you will cover the following modules:
- MTA Mobility and Devices
- MTA Networking Fundamentals
- MTA Server Administration
- Coding and Logic
- Business Processes
You will receive full training at Leaping man learning Academy as well as on the job training...... click apply for full job details
Apply NowEnter your email address and we'll email you jobs like this!