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IT Technician Apprenticeship

Leaping Man Group
Pay: £4.15
Location: West Midlands West Midlands United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time , Daytime Work
Job reference: E03559928
IT 2020-10-22 2020-11-08

Job Description

Looking for an IT apprenticeship ?

Our employer is looking for a passionate individual, who is eager to kick start their career in IT.

Your duties will include:

· Offering 1st line support

· Data restoration

· Comprehensive technical support

· Proactively updating customers with call status and resolution progress

· Escalating potential service issues initially to designated escalation contact

· Going out and dealing with problems onsite

· Answering inbound support telephone calls and offer support to the customer

· Updating Helpdesk Ticket system

· Being responsible for personal ticket queue, updates and completing tasks

· Providing a friendly and helpful first point of contact for clients

· Listening to client issues, noting key information and being patient with client conversations

· Promoting a "can do" attitude, by looking for solutions and not problems


Required qualifications

  • Must have 5 GCSE grade C/4 or above including English and Maths or equivalent or Functional Skills Level 2
Training to be provided

Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months over the apprenticeship you will cover the following modules:

  • MTA Mobility and Devices
  • MTA Networking Fundamentals
  • MTA Server Administration
  • Coding and Logic
  • Business Processes

You will receive full training at Leaping man learning Academy as well as on the job training...... click apply for full job details

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