Job Description
Typical roles and responsibilities include (but are not limited to):
- Taking customer calls and logging them onto the company CRM system
- Supporting all customer in a professional manner
- Understand priorities and timescales to maintain customer satisfaction
- Troubleshooting any arising issues through the IT helpdesk and CRM system
- Reviewing own work to ensure it meets all applicable technical and operational standards
- Be able to work as a part of a team to deliver accurate resolutions
- Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship
Personal Qualities :
- Confident with communicating over the phone
- Can use own initiative to overcome problems
- Can comply with Health and Safety standards
Skills Required :
- A passion for IT
- Basic knowledge in Hardware and Software
- Able to work to deadlines
Future Prospects :
- There are career progression opportunities available upon completion of the programme
- You, along with your employer, may progress to a Level 4 programme, and take your training even further
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