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Apprentice Helpdesk Engineer

OPEN NETWORK SERVICES LIMITED
Pay: £8,775.00
Location: Yorkshire Sheffield United Kingdom
Category: Entry Level
Available from: Nov 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03559606
2020-10-21 2020-11-21

Job Description

Typical roles and responsibilities include (but are not limited to):




  • Taking customer calls and logging them onto the company CRM system

  • Supporting all customer in a professional manner

  • Understand priorities and timescales to maintain customer satisfaction

  • Troubleshooting any arising issues through the IT helpdesk and CRM system

  • Reviewing own work to ensure it meets all applicable technical and operational standards

  • Be able to work as a part of a team to deliver accurate resolutions

  • Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship


Personal Qualities :

  • Confident with communicating over the phone

  • Can use own initiative to overcome problems

  • Can comply with Health and Safety standards



Skills Required :

  • A passion for IT

  • Basic knowledge in Hardware and Software

  • Able to work to deadlines



Future Prospects :

  • There are career progression opportunities available upon completion of the programme

  • You, along with your employer, may progress to a Level 4 programme, and take your training even further


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