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Apprentice Customer Service Administrator

Winnovation Training
Pay: £175.00
Location: Tyne and Wear Newcastle Upon Tyne United Kingdom
Category: Entry Level
Available from: Nov 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03553521
2020-10-19 2020-11-03

Job Description

Our Client is looking for an Apprentice Customer Service Administrator to join their friendly and professional team.



Winnovation Training was founded in the North East by Claire Pitchford, a Social Worker and care home manager with over a decade of experience in the field. Claire realised that organising high-quality training to meet all staff development needs was a near impossible task for the modern social care manager, and so, Winnovation Training Ltd was born!



This is a fantastic opportunity to learn from an experienced team, work towards a well-respected qualification and earn an excellent wage! The successful individual will have the opportunity to progress and grow within a well-respected company with the position of a Business Administrator potentially available at the end of the apprenticeship for the right candidate.



The job role is varied but the main duties will include:




  • To deal with internal and external emails on a day to day basis

  • To support the team to maintain accurate, timely and legible records

  • To assist in the administration process

  • To answer/deal with bookings, referrals, payments and after sales enquiries, via the telephone and e-mails

  • To manage diaries and appointments

  • To support the control of appointments and retrieve records

  • To maintain electronic filing systems in line with organisations policies and procedures

  • To be a flexible and supportive member of the team

  • To adhere to the local and national Health and Safety regulations

  • General Administrative Duties

  • Compiling letters

  • Assisting on software systems to generate parent information

  • Photocopying

  • Working on the office reception desk

  • Answering inbound calls

  • Signing visitors in and out

  • Ordering office supplies for the business

  • Booking accommodation, vehicles, etc.

  • Maintain organisational documents and the document management system

  • Deal with email correspondence

  • Take accurate meeting notes and update relevant documents as required

  • Assist with filing of papers, administration of client files and collation of relevant documentation for internal or client use

  • Database - maintaining and ensuring contacts are up to date



Full training provided throughout.



The working week will consist of a routine, Monday - Friday 8.30am - 4.30pm, (with a 1 hour lunch). The weekly wage is set at £187.50, to start.



The successful apprentice will be working towards a nationally recognised Level 2 Customer Service Practitioner Apprentice Standard, with potential progression onto Level 3 upon completion. There is an excellent opportunity to gain a full-time role if the apprentice is willing to work hard for their achievements. If you are a career driven individual, this is the perfect opportunity that you do not want to miss out on so be sure to apply now!


Personal Qualities :

  • Can apply a can-do attitude

  • Be a team player



Skills Required :

  • Good communication skills

  • Have an interest in administration

  • Be eager to learn



Future Prospects :

There is an excellent opportunity to gain a full-time role if the apprentice is willing to work hard for their achievements.


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