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Infrastructure Technician Apprenticeship

Leaping Man Group
Pay: £4.15
Location: West Midlands West Midlands United Kingdom
Category: Entry Level
Available from: Immediately
Finishes on: Ongoing Position
Type of work: Full Time , Daytime Work
Job reference: E03551163
IT 2020-10-17 2020-11-08

Job Description

Are you looking to kick start your career in IT?

Are you looking to gain a qualification, whilst you earn?

Our employer is now looking to expand their IT team. They are looking for a passionate individual who is eager to start their career in IT.

Vacancy description
  • Answer inbound support telephone calls and offer support to customers
  • Update the Helpdesk Ticket system
  • Be responsible for personal ticket queue, ticket updates and completing tasks with agreed SLA
  • Ensure all information is logged and explained clearly to clients
  • Be able to write detailed and explanatory notes of conversations to ensure all information is recorded on the Helpdesk system
  • Be aware of other jobs and projects within the helpdesk system
  • Responsible for escalating jobs to appropriate staff members
  • Confident customer service, over the phone, and on site
  • Contact clients back within appropriate timescales to meet SLAs
  • Be able to listen to client issues, note key information and interpret customer needs
  • Promote a "Can Do" attitude, show how to look for solutions and not problems
  • Maintain a tidy and safe office, desk, and work environment
  • Take action on requests verbally from clients and Account Managers so they are not missed
  • Weekly Backup Check
Desired skills
  • A good knowledge of general IT, with a sound technical knowledge of Microsoft Software and Windows Operating Systems
  • Excellent communication skills, both verbal and written
  • The ability to think logically and have good problem solving skills
  • A strong customer focus
  • The ability to prioritise your workload
  • Attention to detail
  • An understanding of both PC hardware and software
  • An understanding of networking and configuration
  • Good practical skills
  • Personal qualities
Qualification requirements
  • Must have 5 GCSE grade C/4 or above including English and maths or equivalent or Functional Skills Level 2
Things to consider
  • Candidates must complete a level 2 8 weeks programme, which is 16 days in total.
  • Be able to attend our Training Academy in Birmingham for your classroom-based days
Training to be provided

Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months over the apprenticeship you will cover the following modules:

  • MTA Mobility and Devices
  • MTA Networking Fundamentals
  • MTA Server Administration
  • Coding and Logic
  • Business Processes

You will receive full training at Leaping Man Learning as well as on the job training...... click apply for full job details

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