Job Description
Are you looking to kick start your career in IT?
Are you looking to gain a qualification, whilst you earn?
Vacancy description
- Answer inbound support telephone calls and offer support to customers
- Update the Helpdesk Ticket system
- Be responsible for personal ticket queue, ticket updates and completing tasks with agreed SLA
- Ensure all information is logged and explained clearly to clients
- Be able to write detailed and explanatory notes of conversations to ensure all information is recorded on the Helpdesk system
- Be aware of other jobs and projects within the helpdesk system
- Responsible for escalating jobs to appropriate staff members
- Confident customer service, over the phone, and on site
- Contact clients back within appropriate timescales to meet SLAs
- Be able to listen to client issues, note key information and interpret customer needs
- Promote a "Can Do" attitude, show how to look for solutions and not problems
- Maintain a tidy and safe office, desk, and work environment
- Take action on requests verbally from clients and Account Managers so they are not missed
- Weekly Backup Check
Desired skills
- A good knowledge of general IT, with a sound technical knowledge of Microsoft Software and Windows Operating Systems
- Excellent communication skills, both verbal and written
- The ability to think logically and have good problem solving skills
- A strong customer focus
- The ability to prioritise your workload
- Attention to detail
- An understanding of both PC hardware and software
- An understanding of networking and configuration
- Good practical skills
- Personal qualities
Qualification requirements
- Must have 5 GCSE grade C/4 or above including English and maths or equivalent or Functional Skills Level 2
Things to consider
- Candidates must complete a level 2 8 weeks programme, which is 16 days in total.
- Be able to attend our Training Academy in Birmingham for your classroom-based days
Training to be provided
Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months over the apprenticeship you will cover the following modules:
- MTA Mobility and Devices
- MTA Networking Fundamentals
- MTA Server Administration
- Coding and Logic
- Business Processes
You will receive full training at Leaping Man Learning as well as on the job training...... click apply for full job details
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