Job Description
Responsibilities will include:
- Obtain key information to generate effective customer leads
- Contacting customers on a daily basis, in a friendly and engaging manner over the phone and face to face
- Monitor new accounts with a welcome call/letters and sending of marketing materials
- Deal with enquiries from customers in a courteous, professional and knowledgeable way
- Effectively communicating the full range of products and services offered by the company
- Increase the customer account base via the telephone and IT systems available to distribute promotional literature for marketing opportunities
- Maintain accurate records of the customers contacted, so that progress can be measured, and relationships developed
- To complete administrative duties such as invoicing customers, stock reconciliation, filing and data entry
- Participate in effective account management and accurate reporting
- Undertake the banking and compliance related tasks when necessary
- Participate as an effective and willing team member to achieve individual and depot targets
- Ensure a safe and comfortable environment is maintained for customers and employees within the depot and to ensure 100% compliance with health & safety regulations and expectations
Personal Qualities :
- Good timekeeping
- Willingness to learn
Skills Required :
- Excellent communication skills
- Attention to detail
Future Prospects :
- At Howdens there are great opportunities to progress into one of many key Depot roles, including sales and management
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