Job Description
Helping both sides of our business within Red Recruitment and our sister company Creative Meta.
Customer Service Representative responsibilities include:
- Contact potential or existing customers to inform them about a product or service
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- The goal is to help the company grow by bringing in customers and developing business
This is an ideal role, for candidates who wish to make a career in customer care/sales / recruitment.
Personal Qualities :
- Organised
- Self-motivated individual
Skills Required :
The ideal candidate for this role must have the following attributes:
- Excellent communication skills – Written/Verbal/Interpersonal
- Not frightened to pick up the telephone and call candidates and clients
- Good research and internet skills and attention to detail
- Excellent team player
- Confident individual
- Excellent telephone manner
- Good administration skills
Future Prospects :
There is an opportunity for a full-time role upon completion of the apprenticeship.
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