Job Description
Roles & Responsibilities:
Typical roles and responsibilities include (but are not limited to):
- Provide Service Desk Support to clients via email and telephone
- Log and update key information on the Company’s incident management system
- Work towards resolution on all support calls, escalating to second line support where needed
- Work within company Service Level Agreements
- Create support documentation for clients
- Liaise with third parties and customers to ensure service levels are met
Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Silverbug.
Personal Qualities :
- Keen interest in IT
- Someone who can work individually and as part of a team
- Good work ethic
- A positive attitude and have a willingness to learn
Skills Required :
- Good written communication skills
- Good Problem-Solving skills
Future Prospects :
- There are career progression opportunities available upon completion of the programme
- You, along with your employer, may decide to progress into a full-time IT position with the business
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