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Infrastructure Technician Apprentice

SilverBug Ltd
Pay: £12,000.00
Location: Buckinghamshire Milton Keynes United Kingdom
Category: Entry Level
Available from: Nov 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03549405
2020-10-15 2020-11-12

Job Description

Roles & Responsibilities:



Typical roles and responsibilities include (but are not limited to):




  • Provide Service Desk Support to clients via email and telephone

  • Log and update key information on the Company’s incident management system

  • Work towards resolution on all support calls, escalating to second line support where needed

  • Work within company Service Level Agreements

  • Create support documentation for clients

  • Liaise with third parties and customers to ensure service levels are met



Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Silverbug.


Personal Qualities :

  • Keen interest in IT

  • Someone who can work individually and as part of a team

  • Good work ethic

  • A positive attitude and have a willingness to learn



Skills Required :

  • Good written communication skills

  • Good Problem-Solving skills



Future Prospects :

  • There are career progression opportunities available upon completion of the programme

  • You, along with your employer, may decide to progress into a full-time IT position with the business


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