Job Description
The key to this role is having strong communication skills and a flair for technology.
Initially you will start on the IT helpdesk, however if you wanted to become more site based as an Engineer, they will support you with this.
Day to day duties may include but not necessarily limited to:
- Responding to IT related tickets
- Setting up new PC’s/Laptops
- Setting up new users on internal systems
- Networking PC’s to printers, scanners and other hardware
- Trouble shooting and technical fault diagnostics for clients and colleagues through remote access and on-site support
- Remote access to assist with the installations of both software and drivers for hardware for MS Office to communicate with
- Administrative tasks such as chasing server checks and printer readings
Personal Qualities :
- Punctual
- Reliable
- Self-motivator
- Personable
- Empathetic
- Determined
- Proactive
- Excellent communicator
Skills Required :
- Good understanding of Office 365 and how to install
- Good understanding of networks and their functions; LAN, WAN, WLAN, VPN etc
- Good understanding of DNS and what this relates to
- Good understanding of computer components and their functions
- Good understanding of trouble shooting and fault diagnosis stages
Future Prospects :
- The opportunity to secure a full-time position once the apprenticeship has concluded
- The potential to progress onto a level 4 apprenticeship upon completion
- The chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants
- Pay review- a significant increase in pay for exemplary performance
Apply Now