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Apprentice IT Infrastructure Support Technician

True MSP Limited
Pay: £9,000.00 - £13,000.00
Location: Leicestershire Derby United Kingdom
Category: Entry Level
Available from: Nov 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03545099
2020-10-14 2020-11-14

Job Description

The key to this role is having strong communication skills and a flair for technology.



Initially you will start on the IT helpdesk, however if you wanted to become more site based as an Engineer, they will support you with this.



Day to day duties may include but not necessarily limited to:




  • Responding to IT related tickets

  • Setting up new PC’s/Laptops

  • Setting up new users on internal systems

  • Networking PC’s to printers, scanners and other hardware

  • Trouble shooting and technical fault diagnostics for clients and colleagues through remote access and on-site support

  • Remote access to assist with the installations of both software and drivers for hardware for MS Office to communicate with

  • Administrative tasks such as chasing server checks and printer readings


Personal Qualities :

  • Punctual

  • Reliable

  • Self-motivator

  • Personable

  • Empathetic

  • Determined  

  • Proactive 

  • Excellent communicator 



Skills Required :

  • Good understanding of Office 365 and how to install 

  • Good understanding of networks and their functions; LAN, WAN, WLAN, VPN etc 

  • Good understanding of DNS and what this relates to 

  • Good understanding of computer components and their functions 

  • Good understanding of trouble shooting and fault diagnosis stages



Future Prospects :

  • The opportunity to secure a full-time position once the apprenticeship has concluded 

  • The potential to progress onto a level 4 apprenticeship upon completion

  • The chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants 

  • Pay review- a significant increase in pay for exemplary performance 


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