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Apprentice Receptionist at Kippax Hall Surgery, GP Surgery

Kippax Hall Surgery
Pay: £153.55
Location: Yorkshire Leeds United Kingdom
Category: Entry Level
Available from: Jan 2021
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03527385
2020-10-01 2020-12-31

Job Description

There is a vacancy for an Apprentice Receptionist at Kippax Hall Surgery, a  GP Practice, in Kippax, Leeds. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!



 Duties include:




  • Managing patient requests in person, on the phone and via written communication

  • Booking, amending, rescheduling and cancelling patient appointments

  • Preparing prescriptions

  • Action patient care follow- up arrangements as per clinicians instructions

  • Advising patients of chargeable services and processing payments

  • Providing patients with information about the Practice Services

  • General housekeeping of reception and waiting areas

  • Arranging transport and home visits

  • Managing medical records, recording patient contacts, attaching correspondence electronically and in hard copy and filing in correct order

  • Maintaining and updating the practice patient database

  • Ensuring confidentiality and data protection is observed at all times


Personal Qualities :

  • Task driven

  • Confident

  • Attention to detail

  • Hard working

  • Articulate and willing to work in a team

  • Personal motivation

  • Demonstration of patience, empathy and problem solving, when dealing with conflict



Skills Required :

  • Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills

  • Good communication skills, both written and verbal



Future Prospects :

Having gained a years’ worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.


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