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IT Support Technician Apprentice

Colne Valley High School
Pay: £8,658.00
Location: Yorkshire Huddersfield United Kingdom
Category: Entry Level
Available from: Dec 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03526810
2020-09-29 2020-11-28

Job Description

We are looking to recruit someone within a busy IT environment. This is a demanding role within a fast paced environment that calls for high levels of customer service and attention to detail.

Your duties and responsibilities in this role will consist of: 

  • Assist in the support, management and development of the IT infrastructure within the MFG Academy

  • Contribute to the Continual Service Improvement of IT Services

  • Provide day-to-day maintenance support in the use of computer facilities within the MFG Academy to support staff, students and the curriculum

  • Providing first line helpdesk support to students, staff, contractors and visitors

  • Installing new software, hardware upgrades and replacing components as required

  • Maintaining the upkeep of the school IT inventory

  • Monitoring and logging helpdesk issues on the IT support request system

  • Supporting staff setting up and preparing equipment around the school e.g. assembly setup, presentation evening etc.

  • Setting up laptops, projectors, whiteboards, sound system as and when required ensuring they are ready to use

  • Restoring and transferring user data

  • Contacting 3rd parties as required

  • Experience of using Office 365 and Outlook

  • Providing basic maintenance and cleaning support for all computer equipment and networks, including the connection and commission of new equipment, and security marking

  • Secure and safe setup of ICT equipment in classrooms

  • Checking, recording, monitoring and advising on consumable stock levels

  • Installing consumables. i.e. toners

  • Replacing peripheral devices such as keyboard, mice

  • Using systems to setup accounts, reset passwords

  • Setup and install printers

  • Ensuring that as far as possible, pupils are not exposed to inappropriate materials on the network

  • To receive and check deliveries and associated invoices

  • Ensuring virus protection is kept up to date

Personal Qualities :

  • Will need to be reliable, confident, understanding and supportive

  • Ability to learn new skills quickly

  • Ability to prioritise

  • The ability to work as part of a team

  • Enthusiastic about ICT

  • Be enthusiastic and positive

  • Attention to detail

  • Well motivated

Skills Required :

  • Knowledge of Windows applications

  • Health and safety awareness

  • Confident and able to communicate with people of differing abilities and age

  • Have good organisational skills

  • Good problem solving skills

Future Prospects :

The role offers long term security and the opportunity to progress into a permanent position.

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