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Customer Service/Administration Apprentice - Helpzone Team

South Devon College
Pay: £8,585.00
Location: Devon Paignton United Kingdom
Category: Entry Level
Available from: Nov 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03525342
2020-09-23 2020-10-01

Job Description


We are recruiting for an apprentice in our Helpzone, providing administrative and customer service support as part of the Helpzone Team. You will take front line enquiries and have daily duties which will involve working closely with staff and members of the public. You will have supervision and support at all times, working both within the Helpzone and on the college reception desks on a rota basis. The postholder will participate in a formal training course, undertaking Level 2 apprenticeship qualifications in Customer Service.



Key Tasks as part of an apprenticeship programme including day release and on the job training:





  • Providing all visitors and enquirers to the college with a professional and high quality customer service experience working to developed standards and a one-stop solution focused ethos as part of the Helpzone Team

  • Ensuring all enquiries, whether via email, phone, online chat or drop in are responded to in a professional and timely manner and accurately recorded as per College process

  • Undertake a range of administration services relating to the Helpzone and learner application information

  • Use the college information systems to accurately record application information

  • Be an active participant in sourcing and promoting part time jobs through the Job Shop service

  • Provide front line support and customer service directly to anyone who enters the Helpzone and deal with external and internal telephone queries on a rota basis

  • Support the college reception areas alongside the student services team on a rota basis

  • Undertake collection and distribution of mail

  • Provide administrative support to the Helpzone team

  • Work closely, as part of the wider Helpzone team including the Job Shop, in order that effective back up/cover is provided at all times

  • Maintain good customer relations across the college and with key stakeholders, always looking for opportunities to exceed customer expectations

  • Participate in College admissions activities including Welcome Meetings, open events and ‘keep warm’ events. Up to one evening a week, with time off in lieu

  • Act as an ambassador for the College at all times and help represent the college at college open events and marketing activities

  • To implement and maintain health and safety requirements

  • To implement and maintain equal opportunities and diversity policy

  • To work in compliance of the General Data Protection Regulation 2016/679

  • Any other duties from time to time that may be necessary commensurate with the grading of this post



Other Duties:




  • Perform all of the above duties in accordance with College policies, procedures and regulations on Health & Safety, Equal Opportunities, Quality Assurance, financial matters and Data Protection Act

  • The post holder may be required to perform duties other than those given in the job description for the post

  • The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed

  • Such variations are a common occurrence and would not of themselves justify the re-evaluation of a post

  • In case, however, where a permanent and substantial change in the duties and responsibilities of the post occurs, then the post would be eligible for re-evaluation


Personal Qualities :

  • Enthusiastic

  • Reliable

  • Ability to work under pressure

  • Punctual



Skills Required :

  • Good Communication skills

  • Good Customer Service skills



Future Prospects :

Working in frontline customer services


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