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Jaguar Land Rover Customer Service Advisor Apprenticeship - Huddersfield

Rybrook Land Rover
Pay: £166.00
Location: Yorkshire Huddersfield United Kingdom
Category: Entry Level
Available from: Jan 2021
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03524937
2020-09-22 2020-12-01

Job Description

The Jaguar Land Rover Retailer Apprenticeship Programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor actually do?



A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.



Some of the duties include:




  • Interpreting customer concerns and comments and liaising with technicians

  • Booking/scheduling vehicle services

  • Liaising with customers about any additional work required

  • Estimating time and costs associated with repairs

  • Handling customer complaints

  • Responding to customer requests

  • Tracking the vehicle through the workshop



Please note, the customer service advisor role varies slightly by employer based upon the specific needs within the location.


Personal Qualities :

  • Application numbers for the Jaguar Land Rover Retailer Apprenticeship Programme are high so we're looking for you to demonstrate why you stand out from the crowd

  • We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process



Key personal skills to demonstrate include:




  • A willingness to learn

  • Teamwork

  • Engineering interest

  • Quality focus

  • Personal responsibility and resilience

  • Problem solving



Skills Required :

  • As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations



Future Prospects :

  • There are lots of opportunities to develop your career within our expanding Retailer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification




  • Embedded within your training are the Jaguar Land Rover global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium- and long-term career path


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