Job Description
Key Job Areas: (may be carried out remotely or on a customer site)
- Maintenance of customer data, including network diagrams etc. on customer database
- Web hosting administration
- Provide 1st line support to customers on phone for the following (but not limited to) PC, networking, server, software, backup and telephony issues
- Provide 1st line support to customers on their site for the following (but not limited to) PC, networking, server, software, backup and telephony issue
- Software installation – subject to Manager’s instructions/approval
- Hardware installation – subject to Manager’s instructions/approval
- Network installation and configuration including security aspects, antivirus and restricting user access – subject to Manager’s instructions/approval
- PC construction from given specification
- PC repair and upgrade.
- DNS configuration
- Configuring and maintaining email accounts
- Server management
- Virus removal
- General PC maintenance
- Network configuration. (LAN)
- Testing new equipment
- Testing of existing hardware and software
- Monitoring devices using IP monitor
- Maintain patches etc on servers and PC’s
- Set up users on customers servers and PC’s
- Project work as requested
- Read trade press and keep up to date with latest IT developments
- Keep the office tidy
- All other tasks as required to continually help PSL achieve its goals and objectives.
- Ensure that tools and vehicles are kept clean and tidy
Personal Qualities :
- Accountability – personal responsibility
- Commitment – don’t give up when things get tough
- Cooperation – be a team player
- Excellence – set high standards and strive to meet them
- Innovation – look for ways to do your job better
- Integrity – open, honest and treat others with respect
Skills Required :
- A solid level of English & Math’s is essential
- You will be hard working, enthusiastic with excellent interpersonal skills
- You will need to be diligent with a positive attitude to work and study
Future Prospects :
Enhanced employability upon completion of the apprenticeship.
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