Job Description
You will ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.
Telephone Duties:
- Making appointments
- Taking requests for prescriptions
- Home visit requests
- Deal with general enquiries and complaints
- Contacting other providers
Reception Duties:
- Greet and direct patients and visitors
- Making appointments
- Filing/handing out prescriptions
- Ensure outstanding queries are explained and handed over to the next shift, as necessary
- Respond to needs of doctors and nurses during surgery
- Collect payments from patients for non-NHS services
- Deal with general enquiries and complaints
Filing Duties:
- Pulling hard copy notes when requested by doctors
- Prescriptions
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice protocols if required
- Dealing with queries relating to repeat prescriptions
General Duties:
- Input and extract information from Practice computer system
- Photocopying, shredding
- Updating notice boards and posters
- Observe health and safety guidelines at all times
- General housekeeping (e.g. keeping reception and waiting areas tidy)
- Make refreshments for doctors and other team members, participate in washing up
- Any other reasonable duties as necessary
Personal Qualities :
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Skills Required :
- Experience of working with the general public
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
Future Prospects :
- This is an excellent opportunity to learn within the organisation, offering career progression, support and development
- The role is varied and interestin
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