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Customer Service Apprentice (Training delivered by Middlesbrough Council)

Hirsel Medical Centre
Pay: £153.55
Location: Yorkshire Middlesbrough United Kingdom
Category: Entry Level
Available from: Oct 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03522514
2020-09-14 2020-10-03

Job Description

You will ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.



Telephone Duties:




  • Making appointments

  • Taking requests for prescriptions

  • Home visit requests

  • Deal with general enquiries and complaints

  • Contacting other providers



Reception Duties:




  • Greet and direct patients and visitors

  • Making appointments

  • Filing/handing out prescriptions

  • Ensure outstanding queries are explained and handed over to the next shift, as necessary

  • Respond to needs of doctors and nurses during surgery

  • Collect payments from patients for non-NHS services

  • Deal with general enquiries and complaints



Filing Duties:




  • Pulling hard copy notes when requested by doctors

  • Prescriptions

  • Dealing with requests for repeat prescriptions

  • Raising prescriptions as per Practice protocols if required

  • Dealing with queries relating to repeat prescriptions



General Duties:




  • Input and extract information from Practice computer system

  • Photocopying, shredding

  • Updating notice boards and posters

  • Observe health and safety guidelines at all times

  • General housekeeping (e.g. keeping reception and waiting areas tidy)

  • Make refreshments for doctors and other team members, participate in washing up

  • Any other reasonable duties as necessary


Personal Qualities :

  • Smart, polite and confident

  • Planning and organising

  • Performing under pressure

  • Adaptability

  • Using initiative

  • Team working

  • Self motivated

  • Flexibility

  • Confidentiality



Skills Required :

  • Experience of working with the general public

  • Excellent communication skills (Written and Oral)

  • IT skills

  • Clear, polite telephone manner

  • Time Management and the ability to work to deadlines

  • Problem solving skills

  • Interpersonal skills



Future Prospects :

  • This is an excellent opportunity to learn within the organisation, offering career progression, support and development

  • The role is varied and interestin


Apply Now

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