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Apprentice IT Support Technician

JVM Castings (Worcester) Ltd
Pay: £157.70
Location: Worcestershire Worcester United Kingdom
Category: Entry Level
Available from: Oct 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03520517
2020-09-09 2020-09-25

Job Description

Job role to include:




  • Providing 1st and 2nd line Technical Support via telephone, remote software, or in person

  • Provide desktop support in Windows PC and Server environment including configuration of Active directory/Group policy and server admin roles

  • Logging calls, keeping up to date tickets and documentation

  • Configuration and set up of software and various pieces of IT equipment including desktops, laptops, phones, routers, switches, servers, etc.

  • Take part in IT projects


Personal Qualities :

  • Positive attitude

  • Trustworthy

  • Self-motivated

  • Honest

  • Enthusiastic

  • Has integrity



Skills Required :

  • Good communicator

  • Literate

  • Numerate

  • Able to work independently

  • Good IT skills

  • Good telephone manner

  • Asks for help when unsure

  • Team player

  • Able to follow instruction



Future Prospects :

  • Following the successful completion of the apprenticeship with your employer and HoW College there is a potential for further training to be provided as well as a full time position within the company following successful performance reviews


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