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Apprentice Administrator

Northgate Village Surgery
Pay: £124.50
Location: Cheshire Chester United Kingdom
Category: Entry Level
Available from: Nov 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03520075
2020-09-08 2020-11-01

Job Description

Every GP Practice needs an efficient team of administrators /receptionists who can ensure that every patients experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Business Administrator. If you want to play an integral part Primary Care at the Northgate Surgery, then come and join us!



Job Responsibilities Administration:




  • To provide support to the administration team / Practice Manager including tasks such as:

  • Scan and file correspondence

  • Shred confidential correspondence in accordance with practice protocol

  • Use clinical system to identify patients requiring annual checks, and send invitations

  • Answer telephone calls and either deal with the query or pass on to the appropriate person

  • Initiate calls to resolve outstanding actions



Job Responsibilities Reception:




  • To provide patients with an efficient and effective telephone-based reception service which includes:

  • Making patient appointments (same day, routine, and cancellations)

  • Allocation of triage appointments

  • Giving routine test results

  • Taking home visit requests

  • Passing emergency calls i.e. chest pain/stroke to duty doctor

  • General enquiries

  • Resolving issues

  • Complaint management and resolution

  • Prescription queries

  • Appointment and clinic changes

  • To complete all associated administration in an accurate and timely manner

  • To provide outstanding customer care always, both internally and externally

  • To have a thorough knowledge of all Practice procedures.

  • To work in accordance with written protocols


Personal Qualities :

Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills.



Good written and verbal communication skills.



Demonstration of patience, empathy and problem solving skills, when dealing with conflict.



Skills Required :

  • Good communication skills, both written and verbal

  • Task driven

  • Confident

  • Attention to detail

  • Hard working

  • Articulate and willing to work in a team

  • Personal motivation

  • Caring attitude



Future Prospects :

Having gained a years worth of work experience and a qualification as a Customer Service Practictioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.


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