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IT Support Apprentice - 20170

51 Degrees
Pay: £12,000.00
Location: Berkshire Reading United Kingdom
Category: Entry Level
Available from: Oct 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03517700
2020-08-28 2020-09-26

Job Description

Main responsibilities: 




  • Administer staff and contractor access to office IT systems and services. Manage IT systems and services used within the office environment

  • Providing support for setting up a conference call

  • Managing business landlines, mobiles and sorting out issues with a phone connection

  • Process staff joining or leaving the business ensuring all accounts are opened/closed and equipment allocated or recovered

  • Provide a point of contact support with LAN and Internet related problems including support of home working

  • Setting up office hardware (printers, laptops, desktops, TV, etc.) and replacing parts as required

  • Assigning users to groups as agreed by HR manager

  • Making sure there are sufficient hardware resources to connect various devices (ex. Cables to connect a laptop or TVs)

  • Complete daily and weekly checklists to ensure smooth operations for the systems

  • Complete Monthly off-site backups at the data centre

  • Creating a disk management plan and ensure staff are aware if their disk space usage

  • Installing and configuring computer hardware operating systems and applications

  • Providing a basic technical support for 51Degrees employees (ex. Problem with accessing the remote desktops or collaboration / video calling software)

  • Sorting out 51Degrees email problems

  • Managing users account (creating, disabling, deleting users’ account, resetting passwords)

  • Managing email, CRM and SharePoint accounts


Personal Qualities :

  • Someone with an enthusiastic

  • Professional attitude

  • A commitment to learning new skills



Skills Required :

  • Understanding of general computing concepts

  • Team player

  • Willingness to learn and be part of a successful team



Future Prospects :

A full time position will be gained upon successful completion of the apprenticeship.


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