Job Description
Main responsibilities:
- Administer staff and contractor access to office IT systems and services. Manage IT systems and services used within the office environment
- Providing support for setting up a conference call
- Managing business landlines, mobiles and sorting out issues with a phone connection
- Process staff joining or leaving the business ensuring all accounts are opened/closed and equipment allocated or recovered
- Provide a point of contact support with LAN and Internet related problems including support of home working
- Setting up office hardware (printers, laptops, desktops, TV, etc.) and replacing parts as required
- Assigning users to groups as agreed by HR manager
- Making sure there are sufficient hardware resources to connect various devices (ex. Cables to connect a laptop or TVs)
- Complete daily and weekly checklists to ensure smooth operations for the systems
- Complete Monthly off-site backups at the data centre
- Creating a disk management plan and ensure staff are aware if their disk space usage
- Installing and configuring computer hardware operating systems and applications
- Providing a basic technical support for 51Degrees employees (ex. Problem with accessing the remote desktops or collaboration / video calling software)
- Sorting out 51Degrees email problems
- Managing users account (creating, disabling, deleting users’ account, resetting passwords)
- Managing email, CRM and SharePoint accounts
Personal Qualities :
- Someone with an enthusiastic
- Professional attitude
- A commitment to learning new skills
Skills Required :
- Understanding of general computing concepts
- Team player
- Willingness to learn and be part of a successful team
Future Prospects :
A full time position will be gained upon successful completion of the apprenticeship.
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