Job Description
Main responsibilities:
- Resolving users support calls
- Managing support calls throughout their life cycle
- Using online Service Desk to handle support calls
- Provide consistently professional and high-quality interface between Systems Support and its customers
- Hardware Builds (Laptops & Desktops via Microsoft SCCM)
- Application Installation (via Microsoft SCCM)
- Liaising with external resources (suppliers/manufacturers/support providers)
Personal Qualities :
- Articulate, Literate, Presentable, customer facing and technically astute.
- Self-motivated, enthusiastic and willing to learn
- Punctuality and good time keeping are essential to this role
- Team player
Skills Required :
- Ability to work under own initiative
- Ability to follow written and verbal instructions
- Ability to work to strict deadlines
- Ability to provide training to other team members, and other employees
- Ambitious and willing to work towards specialisation in corporate systems
- Excellent communications and interpersonal skills
- Good documentation skills
Desired experience and basic knowledge:
- Operating Systems – Windows 10, Windows 2012, Windows 2016
- Client Applications – Microsoft Office
- Hardware – First level PC maintenance (replacing PC memory, hard disks, graphics, cards
Future Prospects :
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
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