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Customer Operations L3 Apprentice

VOLKSWAGEN FINANCIAL SERVICES (UK) LIMITED
Pay: £245.00
Location: Buckinghamshire Milton Keynes United Kingdom
Category: Entry Level
Available from: Oct 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03511739
2020-07-15 2020-08-17

Job Description

Volkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. You might imagine you’ll need a finance degree and a wardrobe full of grey suits to work at VWFS. Not true. We’re smart casual in the office, informal in how we work together and we are looking for people starting out in their careers with diverse skills, backgrounds and ideas to join us. 



At VWFS, we are passionate about learning but we understand not everyone wants to go straight to Uni, pay University fees and put their careers on hold. If that sounds like you, our programmes could be the perfect opportunity to accelerate your career. 



What our 2 year programmes involve:



We’re lucky to work with some of the world’s most iconic automotive brands including Audi, SEAT, Skoda, Volkswagen, Bentley and Lamborghini - to name just a few! 



Our apprentices have the opportunity to act as a voice of the business and provide our diverse customers with a high quality customer experience. We thrive on the highest standards of customer care, looking after the people who choose us to finance or insure their vehicles. It’s a vital part of our on-going success. 



Generalist Scheme:



This role will rotate around some of the core business areas within Customer Operations, giving you key skills and knowledge of the department. Whilst studying towards a Senior Financial Services Customer Advisor Level 3 Apprenticeship you will work alongside a variety of customers all who are at different stages of their journey with VWFS, including Fleet, New Business and Collections. 



You will then have the opportunity in your 2nd year to complete two, 5 month placements in a specialist area of your choice, equipping you with a breadth of knowledge and experience in order to drive your career forward.



Responsibilities:




  • Handle calls from our Retailer Network

  • Review and activate or decline new finance proposals in line with policy and procedure

  • Providing a first contact point, to handle the administration of cases via direct telephone contact, email and/or written correspondence

  • Ensure clarity and understanding of a customers’ requirement by providing proactive customer service, with excellent industry and product knowledge

  • Providing a first contact point, to handle the administration of cases via direct telephone contact, email and/or written correspondence

  • Ensure clarity and understanding of a customers’ requirement by providing proactive customer service, with excellent industry and product knowledge


Personal Qualities :

Someone with an appetite to learn and develop.



Skills Required :

  • Team player, enthusiastic and friendly

  • Good written and verbal communication skills

  • The ability to manage your time effectively



Future Prospects :

This role will rotate around some of the core business areas within Customer Operations, giving you key skills and knowledge of the department. Whilst studying towards a Senior Financial Services Customer Advisor Level 3 Apprenticeship you will work alongside a variety of customers all who are at different stages of their journey with VWFS, including Fleet, New Business and Collections.



You will then have the opportunity in your 2nd year to complete two, 5 month placements in a specialist area of your choice, equipping you with a breadth of knowledge and experience in order to drive your career forward.



Apprentices will be encouraged to apply for full-time roles when the apprenticeship comes to an end.


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