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Apprentice Customer Service Administrator

S K Malik & Co
Pay: £157.50
Location: Yorkshire Bradford United Kingdom
Category: Entry Level
Available from: Aug 2020
Finishes on: Ongoing Position
Type of work: Full Time, Indoor & Outdoor
Job reference: E03510671
2020-07-03 2020-07-30

Job Description

Duties and responsibilities will include:




  • Greeting visitors on reception

  • Answering phones and dealing with basic queries

  • Respond to email and social media enquiries

  • Assisting colleagues and helping with paperwork

  • Updating information onto the company database

  • Filing & photocopying

  • Assist promoting and marketing our business via social media requirements and prospects

  • Dealing promptly and efficiently with telephone, email, and live chat facility queries from customers

  • Working towards set KPI's

  • Assisting other members of the business when needed

  • Other ad-hoc tasks and projects as required ensuring the smooth running of the business


Personal Qualities :

  • Good attention to detail

  • Positive attitude / genuine enthusiasm

  • Willing to learn

  • Ability to take instructions

  • Reliable

  • Punctual



Skills Required :

  • Good understanding of Microsoft Office (Excel, Outlook, Word, and PowerPoint)

  • Strong attention to detail

  • Excellent written, verbal communication and organisational skills

  • Proficient in data entry and record keeping

  • Willing to multi-task and take on a range of duties

  • A pro-active, “can do” attitude, ability to take direction

  • Good interpersonal skills

  • Passion for the insurance industry and its best practices

  • Ability to use initiative to think through problems to find solutions and know when to seek help or advice from others



Future Prospects :

Progression into a full-time role for the successful candidate after the completion of the business administration level 3 apprenticeship is available.


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